Customer Support/Dispatcher

Glen Group Of Companies; Mohali; On-site; INR 250,000 - 350,000; Full time

Job summary

Glen Group Of Companies is seeking a meticulous Customer Support/Dispatcher to coordinate field crews, monitor real-time traffic operations, and ensure safe, efficient workflows across multiple job sites. The role demands clear communication under pressure and the ability to adapt to changing schedules.

Join a dynamic team committed to service excellence. The succesful candidate will work from the office in Mohali, India, with rotational shifts and a focus on safety and accuracy in daily

Qualifications

• What you must have: 2+ years in customer support or similar role.
• Fluent spoken and written English.
• Strong organizational, communication, and multitasking abilities.
• Flexible with work schedules and shifts.

Responsibilities

• Schedule, dispatch, and track crews, vehicles, and equipment across multiple job sites.
• Monitor real-time operations and adjust resources as needed.
• Communicate clearly with field personnel, supervisors, and clients.
• Maintain records of assignments, equipment, and daily activities.
• Respond promptly to urgent requests or schedule changes.
• Ensure safety procedures and company standards are followed.
• Use dispatch software and GPS to optimize operations.
• Support staffing and equipment planning with supervisors.
• Make quick, effective decisions under pressure.

Skills

Customer support

English proficiency

Organizational skills

Communication

Multitasking

Tools

Dispatch software

GPS

Job description

Customer Support/Dispatcher

About Glen Group:

Glen Group is a dynamic and fast-growing organization dedicated to providing high-quality services across multiple industries, including traffic control, security, construction, and management. With a strong foundation built on integrity, innovation, and service excellence, we are committed to delivering value to our clients and fostering growth within our teams.

Our Commitment to Diversity and Inclusion:

At Glen Group, we believe that diversity drives innovation and inclusion builds stronger teams. We are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive regardless of race, gender, ethnicity, religion, sexual orientation, or background. We actively promote equity, fairness, and opportunity in every aspect of our hiring, operations, and company culture.

Role Overview:

We are seeking a highly organized and detail-oriented Dispatcher to join our Traffic Management team. In this role, you will coordinate and monitor field crews, manage real-time traffic control operations, and ensure safe, efficient workflows across multiple job sites. The ideal candidate thrives in a fast-paced environment and communicates clearly under pressure.

Dispatchers Responsibilities:

• Schedule, dispatch, and track crews, vehicles, and equipment across multiple job sites.
• Monitor operations in real time and adjust resources as needed.
• Communicate clearly with field personnel, supervisors, and clients.
• Maintain accurate records of assignments, equipment, and daily activities.
• Respond promptly to urgent requests, incidents, or schedule changes.
• Ensure compliance with safety procedures, regulations, and company standards.
• Use dispatch software, GPS, and communication tools to optimize operations.
• Support staffing and equipment planning with supervisors.
• Make quick, effective decisions under pressure while maintaining organization and attention to detail.
• Work in accordance with all applicable health and safety laws and company safety practices to ensure a safe working environment.

Requirements:

• Minimum 2 years of experience in customer support or a similar role (Required).
• Proficient in spoken and written English (Required).
• Strong organizational, communication, and multitasking skills on system.
• Flexible with work schedules and shift timings.

Location:

(Work from Office)

Working hours:

Rotational shifts with complete flexibility to work across different schedules as per business requirements.