Customer Support Associate (SaaS-US)

SalesOne; Ernakulam; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

MacBook provided

5-day workweek

Career growth opportunities

SaaS exposure

Collaborative environment

Job summary

SalesOne, based in Kochi, is seeking a Customer Support Associate (SaaS-US) for a full-time, on-site role. The candidate will research target accounts, build prospect lists, and execute outbound outreach to generate qualified meetings with US-based decision-makers.

You will qualify leads via discovery conversations, maintain CRM records, and collaborate with sales and operations to improve campaigns. The role operates in a fast-paced SaaS environment with global clients.

Qualifications

• 1-2 years in Sales Development or outbound prospecting.
• Strong verbal and written communication skills.
• Experience with international clients is preferred.
• Familiarity with CRM platforms (HubSpot, Salesforce, Zoho, Pipedrive).

Responsibilities

• Execute outbound campaigns via email, LinkedIn, and calls.
• Qualify leads and schedule meetings with US-based decision-makers.
• Maintain accurate CRM records and track activities.
• Collaborate with sales and operations on campaigns and messaging.

Skills

Outbound prospecting

CRM proficiency

Communication

Lead qualification

Time management

Tools

HubSpotCRM

Salesforce

Zoho CRM

Pipedrive

Job description

Company Description:

SalesOne helps B2B companies scale revenue without the complexity of building and managing internal outbound sales teams. The company supports startups and growth-stage businesses with end-to-end outbound execution, including ICP definition, lead research, list building, email outreach, LinkedIn prospecting, appointment setting, and sales operations. Its data-driven approach is designed to create predictable pipeline growth by aligning strategy and execution. By consistently generating qualified meetings, SalesOne enables founders and leadership teams to focus on closing deals. SalesOne partners with B2B organizations across industries to improve outbound performance, streamline sales systems, and accelerate go-to-market results.

Role Description:

Customer Support Associate (SaaS-US) is a full-time, on-site role based in Kochi. This role is responsible for researching and identifying target accounts, building prospect lists, and executing outbound outreach via email, phone, and LinkedIn to generate qualified meetings with US-based decision-makers. The individual will qualify leads through discovery conversations, understand prospect needs, and communicate the value of SalesOne’s solutions and services. Day-to-day tasks include maintaining accurate records in CRM tools, collaborating with sales and operations teams on campaign strategy, and following structured cadences to ensure consistent pipeline generation. The role also involves meeting and exceeding activity and performance targets, sharing market insights with leadership, and contributing to continuous improvement of outbound messaging and processes.

Key Responsibilities:

• Execute outbound sales campaigns through email, LinkedIn, cold calling, and other outreach channels.
• Represent client brands professionally during prospect interactions.
• Research target accounts and identify key decision-makers.
• Qualify leads and schedule meetings for clients.
• Assist clients in developing outbound strategies and engagement plans.
• Manage prospect communications and follow-up activities.
• Maintain accurate CRM records and activity tracking.
• Collaborate with Account Managers to ensure pipeline visibility and meeting success.
• Utilize AI-powered sales tools and automation platforms to maximize outreach effectiveness.
• Support international clients across different regions and time zones.

Requirements:

• 1-2 years of experience in Sales Development, Business Development, Inside/Outside Sales, or Outbound Prospecting.
• Strong verbal and written communication skills.
• Experience handling international clients or global prospects is preferred.
• Familiarity with CRM platforms such as HubSpot, Salesforce, Zoho CRM, Pipedrive, or similar tools.
• Comfortable using modern sales engagement and prospecting tools.
• Strong ability to build rapport, qualify opportunities, and drive conversations forward.
• Self-motivated, organized, and target-driven mindset.
• Ability to work in a fast-paced SaaS and sales-tech environment.

Preferred Skills:

• B2B SaaS sales experience.
• Experience handling clients from the US/UK region
• Cold calling and email outreach expertise.
• Pipeline management knowledge.
• Experience with AI-enabled sales platforms.
• Understanding of outbound sales metrics and reporting.

Success Metrics:

• Qualified meetings booked.
• Pipeline contribution.
• Outreach performance.
• Lead qualification quality.
• Client satisfaction.

What We Offer:

• Opportunity to work with a growing SaaS product.
• Career growth and learning opportunities.
• Exposure to B2B sales and business development.
• Collaborative and performance-driven work environment.
• Tools: A dedicated Apple MacBook (Apple silicon-based) will be provided during your employment.
• Work Week: A 5-day workweek schedule.