Customer Support Associate

Corpay; Nagpur District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Workspace in Nagpur office

Company-issued equipment

Formal training

Other Nagpur-office benefits

Job summary

Corpay is hiring a Customer Support Associate to handle queries related to payment automation, ERP software, and financial transactions from our Nagpur, India office. You will troubleshoot, document, and train customers while collaborating with engineering for complex issues.

The role requires strong problem solving, excellent communication, and a good understanding of financial SaaS solutions. Training and onboarding are provided, with opportunities for growth in a global fintech environment.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 1–3 years in customer support, fintech preferred.
• Strong knowledge of ERP and payment systems such as NetSuite, SAP, QuickBooks, Xero.
• Experience with Zendesk, Salesforce, or Freshdesk ticketing systems.
• Basic SQL knowledge for troubleshooting and data analysis.
• Excellent verbal and written communication.

Responsibilities

• Respond to and resolve customer queries related to invoice processing, payment reconciliation, and ERP connectivity.
• Troubleshoot technical and transactional issues and elevate complex cases to engineering teams.
• Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA).
• Assist customers with API integrations, vendor payments, and compliance requirements.
• Proactively identify service improvement opportunities and contribute to process enhancements.
• Provide user training and documentation to maximize value of Corpay’s solutions.

Skills

ERP & payments

CRM systems

SQL basics

Communication

Education

Bachelor's degree in Business/Finance

Tools

Zendesk

Salesforce

Freshdesk

NetSuite

SAP

QuickBooks

Xero

Job description

Your role

What We Need

CORPAY is currently looking to hire a Customer Support Associate. This position falls under our Corpay Payables division and would be located in our Nagpur, India office. As a Customer Support Associate, you will be responsible for handling customer queries related to payment automation, ERP software, and financial transactions. The role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of financial SaaS solutions.

How We Work

As a Customer Support Associate, You Will Be Expected To Work In The Nagpur Office. CORPAY Will Set You Up For Success By Providing

• Assigned workspace in Nagpur, India office
• Company-issued equipment
• Formal, hands-on training
• Other benefits as may be determined by Nagpur office management

Roles & Responsibilities

• Respond to and resolve customer queries related to invoice processing, payment reconciliation, and ERP connectivity.
• Troubleshoot technical and transactional issues and elevate complex cases to engineering teams.
• Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA).
• Assist customers with API integrations, vendor payments, and compliance requirements.
• Proactively identify service improvement opportunities and contribute to process enhancements.
• Provide user training and documentation to ensure customers maximize the value of Corpay’s solutions.

Qualifications & Skills

• Bachelor's degree in Business, Finance, or related field.
• 1-3 years of experience in customer support, preferably in financial technology.
• Strong understanding of ERP and payment systems (NetSuite, SAP, QuickBooks, Xero).
• Experience with ticketing & CRM systems (Zendesk, Salesforce, Freshdesk).
• Basic SQL knowledge for troubleshooting and data analysis.
• Excellent verbal and written communication skills.

Key Attributes of the Ideal Candidate

• Customer-focused and empathetic
• Strong analytical and problem-solving skills
• Ability to multitask and work efficiently under pressure
• Detail-oriented with a proactive approach

Benefits

• Competitive salary package
• Career development opportunities in fintech
• Exposure to global clients and innovative payment solutions
• Health insurance and flexible work options

Shape

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Equal Opportunity/Affirmative Action Employer

What You'll Be Doing

Customer Support Associate

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.