Crew Accommodations Operations Manager

Corpay Corporate; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Corpay Corporate in Chennai, India, seeks an experienced Customer Service - Operations professional at M5 level to own daily operations and service delivery within defined SLAs. You will lead staffing, scheduling, and coaching, while implementing processes to boost efficiency and customer satisfaction.

You will oversee issue resolution and escalations, monitor performance metrics, and collaborate with cross-functional teams to improve end-to-end service execution.

Qualifications

• Experience in managing daily operations and service delivery to meet SLAs and business objectives.
• Ability to lead staffing, scheduling, performance management, and coaching of teams.
• Experience implementing operational processes and controls to improve efficiency and service quality.

Responsibilities

• Managing daily operations and service delivery to ensure performance aligns with SLAs, policies, and business objectives.
• Leading operational teams through staffing, scheduling, performance management, and coaching.
• Implementing operational processes, controls, and improvements to enhance efficiency and service quality.
• Overseeing issue resolution, escalations, and customer impacts across assigned operations.
• Monitoring operational performance metrics, capacity, and resource utilization.
• Partnering with cross-functional leaders to improve end-to-end service execution.

Skills

Customer service

Operations management

Team leadership

Performance coaching

Process improvement

SLA management

Job description

Your role Customer Service - Operations - M5 - IND

What you'll be doing

• Managing daily operations and service delivery to ensure performance aligns with service level agreements, policies, and business objectives
• Leading operational teams through staffing, scheduling, performance management, and coaching
• Implementing operational processes, controls, and improvements to enhance efficiency and service quality
• Overseeing issue resolution, escalations, and customer impacts across assigned operations
• Monitoring operational performance metrics, capacity, and resource utilization
• Partnering with cross-functional leaders to improve end-to-end service execution

About Corpay

About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Transparence & Compliance

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable. Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.