Crew Accommodations Operations Manager

Corpay; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Corpay in Chennai is seeking an experienced Customer Service - Operations professional to oversee daily operations, service delivery, and SLA compliance. You will lead staffing, scheduling, coaching, and cross-functional collaboration to improve end-to-end service execution.

Ideal candidates bring strong people leadership, process improvement mindset, and a track record of delivering high-quality customer service in a fast-paced environment. This is a full-time onsite role in India.

Qualifications

• Experience managing daily operations and service delivery across teams.
• Strong leadership, staffing, scheduling, and coaching skills.
• Familiarity with service level agreements, policies, and business objectives.

Responsibilities

• Managing daily operations and service delivery to ensure performance aligns with service level agreements, policies, and business objectives
• Leading operational teams through staffing, scheduling, performance management, and coaching
• Implementing operational processes, controls, and improvements to enhance efficiency and service quality
• Overseeing issue resolution, escalations, and customer impacts across assigned operations
• Monitoring operational performance metrics, capacity, and resource utilization
• Partnering with cross-functional leaders to improve end-to-end service execution

Job description

Job Description:

Your role

Customer Service - Operations - M5 - IND

What You'll Be Doing

• Managing daily operations and service delivery to ensure performance aligns with service level agreements, policies, and business objectives
• Leading operational teams through staffing, scheduling, performance management, and coaching
• Implementing operational processes, controls, and improvements to enhance efficiency and service quality
• Overseeing issue resolution, escalations, and customer impacts across assigned operations
• Monitoring operational performance metrics, capacity, and resource utilization
• Partnering with cross-functional leaders to improve end-to-end service execution

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.