Customer Support Associate

Ecliptic Insight Ventures; Jaipur; On-site; INR 335,000 - 379,000; Full time

Benefits offered by this job

Female cab facility

Night shift cab allowance

Job summary

Ecliptic Insight Ventures in Jaipur is seeking a Customer Support Executive for its International Process. Openings are multiple; both freshers and experienced candidates can apply. The role requires handling queries via voice and non-voice channels, delivering professional resolutions, and maintaining high service standards.

The position offers 5.5 days work with rotational shifts and a cab facility for females or a cab allowance for males. English fluency and Versant proficiency are mandatory.

Qualifications

• English communication skills mandatory.
• For experienced candidates, minimum 6 months of BPO/Customer Support experience preferred.

Responsibilities

• Handle customer queries through voice and non-voice channels.
• Provide professional and accurate resolutions to customer concerns.
• Maintain high standards of customer service.
• Follow process guidelines and quality standards.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team when required.

Skills

English communication

Versant proficiency

Education

Graduate or Undergraduate

Job description

Customer Support Executive - International Process

Work Mode: Work From Office

Location: Jaipur

Position: Customer Support Executive

Openings: Multiple

Salary

• Freshers: Up to ₹30,000 CTC
• Experienced: Up to ₹34,000 CTC

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Graduate / Undergraduate candidates are eligible.
• For experienced candidates, minimum 6 months of BPO/Customer Support experience is preferred.
• Experience in International Voice, Hospitality, E-commerce, or Customer Support will be an advantage.
• Excellent English communication skills are mandatory.
• Candidates must be comfortable working in rotational shifts and rotational week-offs.
• C1-level US Voice Versant proficiency is required.

Key Responsibilities

• Handle customer queries through voice and non-voice channels.
• Provide professional and accurate resolutions to customer concerns.
• Maintain high standards of customer service.
• Follow process guidelines and quality standards.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team when required.

Working Days & Shifts

• 5.5 Days Working
• Rotational Shifts & Rotational Week Offs

Cab Facility

• Females: One-sided cab facility during applicable odd-hour shifts.
• Males: ₹180 cab allowance per eligible night shift.

Selection Process

HR Round, Operations Round, Versant Assessment