Customer Support Agent For Nepali Language Required

Gear Inc; Kolkata District; On-site; INR 240,000 - 360,000; Full time

Job summary

Gear Inc. is hiring a Customer Support Agent for Nepali language in Kolkata. The role targets timely, accurate responses via live chat/CRM, helping customers with product features and issues.

Freshers with solid English and Nepali communication are welcome. Willingness to work weekends and night shifts is required, with a work-from-office arrangement. The agent will log interactions, identify root causes, escalate complex issues, and strive for high customer satisfaction while meeting defined

Qualifications

• Bachelor's degree in any field or equivalent experience.
• Experience in Customer Support or similar role preferred, freshers welcome with good communication.
• Experience in BPO is a plus.

Responsibilities

• Respond to customer queries via live chat or CRM within SLA.
• Identify customer needs and root cause; provide accurate solutions.
• Troubleshoot product/service issues and guide customers through steps.
• Document interactions in CRM; relay feedback to improve service.
• Aim to achieve KPIs on daily, weekly and monthly basis.

Skills

Nepali language proficiency

Strong written communication

Problem solving

Adaptability

Education

Bachelor's degree

Tools

CRM Tool

Customer support software

Job description

Customer Support Agent For Nepali Language Required

Job Openings Customer Support Agent For Nepali Language Required

About the job Customer Support Agent For Nepali Language Required

CSA For Non Voice Process With Good Typing Speed & Nepali speakingrequired (Freshers also Welcome with Good Communication Skill in English & Nepali)

The purpose of the Customer Support Associate is to act as the primary point of contact for customers, ensuring high levels of satisfaction to the end users by providing timely and accurate solutions to inquiries and technical issues. By leveraging empathy and product expertise, the role aims to build long-term customer loyalty and protect the brand's reputation. Ultimately, the associate serves as a vital feedback link, translating customer needs into actionable insights that drive continuous service improvement.

JOB RESPONSIBILITIES

• Responding to customer queries via live chat or CRM Tool in a timely and professional manner within the defined SLA.
• Identifying and assessing customers' needs to achieve total satisfaction and clarify the root cause of their issues.
• Troubleshoot product/service-related issues and provide accurate solutions
• Walking customers through product features, processes, or troubleshooting steps to ensure they get the most value from the service.
• Keeping accurate records of customer interactions, sharing timely responses of end user queries in the CRM system.
• Relaying recurring customer pain points and suggestions to the Management teams to help improve the overall user experience.
• Handle client requirements and ensure alignment with service expectations.
• Identify and elevate critical or unresolved issues to the appropriate department.
• Achieving specific KPI targets at a daily, weekly & monthly level.

JOB REQUIREMENT

• Bachelors degree in any field or equivalent experience.
• Experience in Customer Support or a similar role (SME or Senior Agent experience preferred) would be an added advantage. Freshers are also eligible if competency requirements are met.
• Experience in the BPO industry is an advantage. (Having an investigation/risk analyst background would be a plus)
• Excellent communication, analytical, and problem-solving skills.
• Proficient with customer support tools/software.
• Willing to work on weekends, public holidays, and rotational shifting schedules including night shifts.
• Willing to WFO only.

Skills:

• Strong written communication skills (grammar, tone, clarity).
• Problem-solving and critical-thinking abilities.
• Adaptability to fast-paced environments and shift work.

- Language Requirement:

• Nepali : Native
• English: Fluent or Business Proficient (B2 and up).