Customer Support Agent

EMEDIX Wellness Pvt Ltd; Patna; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

Career growth

Learning & growth

Supportive team

Performance-based rewards

CRM exposure

Job summary

E-Medix Smart Pharmacy in Patna, Bihar, is seeking a Customer Support Agent for an on-site role. The candidate will handle inquiries via phone, WhatsApp, and email, provide product information, and ensure timely, courteous responses.

The ideal hire will have excellent communication in Hindi and English, strong customer service and time-management skills, basic computer knowledge, and a willingness to learn new processes in a fast-growing healthcare company.

Qualifications

• Excellent communication skills in Hindi and English.
• Strong customer service and relationship management.
• Excellent follow-up and time management abilities.
• Basic computer knowledge (MS Office, Google Sheets, Email).
• Ability to multitask and prioritize work.
• Strong problem-solving and coordination skills.
• Positive attitude and professional behavior.
• Willingness to adapt to new processes.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, and other channels.
• Provide accurate information on products, services and franchise queries.
• Ensure prompt, professional responses and maintain customer satisfaction.
• Coordinate with internal teams to ensure timely issue resolution.

Skills

Verbal communication

Written communication

Customer service

Follow-up

Time management

Basic computer skills

Multitasking

Problem solving

Professionalism

Education

Graduate degree

Tools

MS Office

Google Sheets

Email

Job description

Company Description

E-Medix Smart Pharmacy is a leading pharmacy franchise company in Bihar & Jharkhand, committed to providing authentic, high-quality medicines through a rapidly growing pharmacy franchise network. We are dedicated to making healthcare more accessible while creating rewarding career opportunities for talented professionals.

Role Description

This is a full-time, on-site role located in Patna for a Customer Support Agent at E-Medix Smart Pharmacy. The Customer Support Agent will be responsible for handling customer inquiries, providing timely support, resolving issues, maintaining customer satisfaction, and coordinating with internal teams to ensure smooth service delivery.

The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to manage multiple conversations while maintaining professionalism.

Skills

• Excellent verbal and written communication skills (Hindi & English)
• Strong customer service and relationship management skills
• Excellent follow-up and time management abilities
• Basic computer knowledge (MS Office, Google Sheets, Email)
• Ability to multitask and prioritize work efficiently
• Strong problem-solving and coordination skills
• Positive attitude, honesty, and professional behavior
• Quick learner with willingness to adapt to new processes

Key Responsibilities

Customer Support & Communication

• Handle customer inquiries via phone, WhatsApp, email, and other communication channels.
• Provide accurate information regarding products, services, and franchise-related queries.
• Ensure prompt and professional responses to customer concerns.
• Maintain a high level of customer satisfaction through courteous communication.

Follow-up & Coordination

• Regularly follow up with customers regarding pending requests and updates.
• Coordinate with internal departments to ensure timely issue resolution.
• Maintain proper communication records and follow-up logs.
• Escalate unresolved issues to the concerned department whenever necessary.

Process Management

• Maintain customer records and update information in internal systems.
• Ensure proper documentation of customer interactions and feedback.
• Prepare daily reports on customer queries, follow-ups, and resolutions.
• Adhere to company processes and customer service standards.

Customer Relationship Management

• Build positive relationships with customers through effective communication.
• Understand customer needs and provide suitable assistance.
• Handle complaints professionally and work towards timely resolution.
• Contribute to improving the overall customer experience.

Candidate Profile

• Graduate in any discipline (Freshers are welcome to apply)
• Male & Female candidates can apply
• Excellent communication skills in Hindi & English
• Strong follow-up and time management skills
• Basic computer knowledge
• Positive attitude with strong learning ability
• Honest, disciplined, and customer-focused
• Prior experience in customer support or telecalling will be an added advantage

What We Offer

• Opportunity to build a rewarding career in a fast-growing healthcare company
• Professional learning and career growth
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Exposure to customer relationship management and business operations

Job Type: Full-time (On-site)

Location: Patna, Bihar

Apply Now: [e-mail]