Customer Support Admin

Beckman Coulter Life Sciences; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

Beckman Coulter Life Sciences in Bengaluru/Mumbai seeks a Service Contract Customer Support Specialist to manage end-to-end service contract administration, activation, maintenance, corrections, and invoice resolution. This role ensures accurate contract execution and timely revenue recognition while supporting Service Inside Sales and commercial stakeholders in a remote setup.

You will report to the Customer Support Admin Manager and join a team that updates customer data, follows up on issues,

Qualifications

• Four-year degree preferred or the equivalent of 2+ years of customer service experience.
• Strong communication and rapport-building skills.
• Ability to collaborate with multiple departments (sales, accounting, planning, technical support, marketing, warehouse, returns).

Responsibilities

• Review electronic orders and dashboards, keep customer data updated, and resolve holds.
• Provide timely follow-up and feedback for all customer issues with a positive rapport.
• Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns.
• Resolve problems by clarifying issues, researching solutions, and escalating unresolved matters.

Skills

Customer service

Collaboration

Education

Bachelor's degree or equivalent

Tools

Oracle

Salesforce

Job description

ob Description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life‑saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It’s all part of our time‑tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Service Contract Customer Support Specialist is responsible for managing end‑to‑end service contract administration activities, including contract activation, maintenance, corrections, and invoice resolution. This role plays a critical part in ensuring accurate contract execution, timely revenue recognition, and seamless support to Service Inside Sales and commercial stakeholders.

This position reports to the Customer Support Admin Manager and is part of the Customer Support located in Bangalore/Mumbai and will be a Remote.

In This Role, You Will Have The Opportunity To

• Review electronic orders, dashboard, keep all customer data updated and resolve holds.
• Timely follow up and feedback provided for all customer issues with a positive rapport.
• Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.

Key Skills

• Familiarity with Oracle and/or Salesforce preferred
• Four‑year degree preferred or the equivalent of 2+ years of customer service experience