Customer Support | $85/hr Remote

Crossing Hurdles; India; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading telecommunications provider in India is seeking a skilled individual to operate telephone switchboards and systems, ensuring seamless call connections and delivering exceptional customer service. Candidates should possess proficiency in various Microsoft applications and dispatch software along with strong communication skills. Experience in a high-volume customer service environment and an ability to manage multiple tasks are essential. The role demands meticulous documentation and updating of directory information.

Qualifications

• Experience using computer-aided dispatch software and handheld computer device software.
• Background in a high-volume customer service or dispatch environment.
• Ability to observe, receive, and interpret information from diverse sources.

Responsibilities

• Operate telephone switchboards and systems to initiate and complete various calls.
• Maintain seamless connections and document information accurately.
• Update and maintain directory information for accuracy.

Skills

Proficiency in Microsoft Outlook

Proficiency in Microsoft Windows

Proficiency in Microsoft PowerPoint

Proficiency in Microsoft Excel

Exceptional written and verbal communication skills

Strong attention to detail

Ability to manage multiple tasks

Tools

Computer-aided dispatch software

Handheld computer device software

Job description

• Operate telephone switchboards and systems to initiate, advance, and complete various calls, including local, long distance, pay phone, mobile, person-to-person, and emergency connections
• Observe signal lights on switchboards, dial or press buttons to route calls, and maintain seamless connections
• Listen attentively to customer requests, reference alphabetical or geographical directories, and deliver accurate telephone information
• Suggest and verify alternate spellings, locations, or listing formats for customers with incomplete or unclear information
• Update and maintain directory information to ensure accuracy and accessibility
• Receive, document, and categorize information from multiple sources, compiling and verifying data as required
• Utilize computer-aided dispatch software and handheld computer device software to process information and support operational efficiency

Requirements

• Proficiency in Microsoft Outlook, Microsoft Windows, Microsoft PowerPoint, and Microsoft Excel
• Experience using computer-aided dispatch software and handheld computer device software
• Exceptional written and verbal communication skills with a customer-focused approach
• Strong attention to detail and ability to process and document information accurately
• Ability to observe, receive, and interpret information from diverse sources
• Comfortable working directly with the public and delivering professional customer service remotely
• Experience updating and verifying telephone directory information for large organizations
• Background in a high-volume customer service or dispatch environment
• Ability to manage multiple tasks simultaneously while maintaining high accuracy