Customer Support

Retrod Technologies Pvt. Ltd.; Khordha; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading tech company in Khordha is seeking a dedicated individual to join their Support team. This role involves providing effective customer assistance, troubleshooting issues, and engaging with clients through chat, email, and phone. The ideal candidate will have strong communication skills and a collaborative mindset to work closely with various teams. This is an exciting opportunity to contribute to a dynamic company focused on delivering excellent service.

Responsibilities

• Provide timely and effective support to resolve customer inquiries and issues.
• Diagnose and troubleshoot problems, ensuring customers receive accurate solutions.
• Engage with customers professionally via chat, email, or phone.
• Gather customer feedback to help improve services and products.
• Work closely with other teams to escalate issues and find quick resolutions.

Job description

Join us for our Online Walk-In event and explore the opportunity to become an essential part of our Support team! In this role, you’ll be responsible for:

• Customer Assistance: Provide timely and effective support to resolve customer inquiries and issues.
• Problem‑Solving: Diagnose and troubleshoot problems, ensuring customers receive accurate and helpful solutions.
• Communication: Engage with customers professionally via chat, email, or phone, maintaining a positive and empathetic approach.
• Feedback Collection: Gather customer feedback to help improve our services and products.
• Collaboration: Work closely with other teams to escalate issues and find swift resolutions.

We are excited to learn more about you! Please submit your resume by clicking 'Apply Now' for the opportunity to join our team.