Customer Support

BCforward; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

BCforward in Bengaluru is seeking a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk or recruitment support. You will handle inbound calls, emails and chats, delivering timely solutions and ensuring customer satisfaction.

The role requires strong English communication, ability to learn new tools like ServiceNow, and flexibility to work in US shifts with rotational weeks.

Qualifications

• 1–3 years of experience in customer service, international voice, helpdesk, or recruitment support.
• Proficient in English (spoken and written).
• Experience handling inbound calls, emails, and chats.

Responsibilities

• Provide high-quality customer support via inbound calls, emails, and chats.
• Ensure timely issue resolution and high customer satisfaction.

Skills

English communication

International voice support

Helpdesk

Recruitment support

Tools

ServiceNow

MS Office

ERP basics

Job description

Work Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun

Role Overview

We are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.

Required Skills

• 0–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
• Excellent verbal and written English communication.
• Comfortable handling customer interactions through voice, email, and chat.
• Good technical aptitude and ability to learn new tools quickly.
• Experience with ticketing systems; ServiceNow is preferred.
• Basic knowledge of ERP systems, MS Office, and internet-based applications.
• Strong customer-handling and problem-solving skills.
• Ability to work under pressure and meet SLA/productivity targets.

Candidate Profile

• Customer-focused and results-driven.
• Positive attitude and quick learner.
• Strong attention to detail.
• Good team player.
• Flexible to work according to business requirements.
• Punctual and disciplined.
• High level of integrity.
• Comfortable working in US shifts and rotational work weeks.