Customer Support

BCforward; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

BCforward in Bengaluru seeks a Tier 2 Customer Support Associate to handle inbound calls, emails and chats with 1–3 years of experience, ensuring timely issue resolution and high customer satisfaction.

You will work in US shifts with rotational weeks, leveraging ServiceNow and MS Office while learning ERP basics. Strong English skills and problem-solving are essential for success in this role.

Qualifications

• 1–3 years of experience in customer support or related roles.
• Excellent verbal and written English communication.
• Experience with inbound calls, emails, and chats.
• Familiarity with ticketing systems, preferably ServiceNow.
• Basic knowledge of ERP and MS Office.

Responsibilities

• Handle inbound calls, emails, and chats to resolve issues.
• Ensure timely issue resolution and high customer satisfaction.
• Meet SLA/productivity targets.
• Collaborate with team and learn new tools quickly.

Skills

Customer Support

English Communication

US Shift Readiness

Ticketing Systems

ERP & MS Office

Problem Solving

Tools

ServiceNow

MS Office

Job description

Work Week: Rotational - Mon-Fri / Tue-Sat / Wed-Sun

Role Overview

We are looking for a Tier 2 Customer Support Associate with 1-3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.

Required Skills

• 0-3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
• Excellent verbal and written English communication.
• Comfortable handling customer interactions through voice, email, and chat.
• Good technical aptitude and ability to learn new tools quickly.
• Experience with ticketing systems; ServiceNow is preferred.
• Basic knowledge of ERP systems, MS Office, and internet-based applications.
• Strong customer-handling and problem-solving skills.
• Ability to work under pressure and meet SLA/productivity targets.

Candidate Profile

• Customer-focused and results-driven.
• Positive attitude and quick learner.
• Strong attention to detail.
• Good team player.
• Flexible to work according to business requirements.
• Punctual and disciplined.
• High level of integrity.
• Comfortable working in US shifts and rotational work weeks.