Executive

Digitide Solutions Limited; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide Solutions Limited is seeking an Executive to handle customer queries, conduct outbound sales calls, and ensure compliance with company standards. You will leverage strong communication to deliver timely assistance and drive customer satisfaction.

This role offers the opportunity to grow in a fast‑paced BPM environment, collaborate with sales and support teams, and contribute to achieving defined targets while upholding quality and process integrity.

Qualifications

• Strong communication skills; fluency in required languages.
• Basic computer proficiency and familiarity with relevant software.
• Experience in customer service or sales preferred.
• Ability to work independently and manage time effectively.
• Customer-centric attitude and proactive problem-solving.

Responsibilities

• Handle customer queries through calls, offering prompt and accurate support.
• Update customer information in the system efficiently.
• Conduct outbound calls to both prospective and existing customers for sales purposes.
• Clearly explain product features, benefits, and premium details to clients.
• Follow up on leads and effectively handle objections to close sales within defined timelines.
• Maintain a high level of compliance with company policies and procedures.
• Collaborate with the team to achieve sales targets and maintain a positive customer experience.
• Stay updated on product knowledge and industry trends to provide accurate information.
• Ensure timely and effective resolution of customer issues and concerns.

Skills

Strong communication skills

Basic computer proficiency

Customer service experience

Sales ability

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

We are looking for a talented and motivated individual to join our team as an Executive. In this role, you will be responsible for handling customer queries, conducting outbound sales calls, and ensuring compliance with company standards. Your excellent communication skills and ability to provide timely assistance will be key to your success in this position.

Responsibilities

• Handle customer queries through calls, offering prompt and accurate support.
• Update customer information in the system efficiently.
• Conduct outbound calls to both prospective and existing customers for sales purposes.
• Clearly explain product features, benefits, and premium details to clients.
• Follow up on leads and effectively handle objections to close sales within defined timelines.
• Maintain a high level of compliance with company policies and procedures.
• Collaborate with the team to achieve sales targets and maintain a positive customer experience.
• Stay updated on product knowledge and industry trends to provide accurate information.
• Ensure timely and effective resolution of customer issues and concerns.

Qualifications

• Strong communication skills in Languages.
• Basic computer proficiency and familiarity with relevant software.
• Previous experience in a customer service or sales role is preferred.
• Ability to work independently and manage time effectively.
• Excellent interpersonal skills and a customer-centric approach.
• Proactive problem-solving abilities and a results-driven mindset.
• Willingness to learn and adapt to new processes and technologies.
• Attention to detail and accuracy in handling customer data.
• A positive and professional attitude towards customers and colleagues.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 251959
• Job Category Customer Support/Operations | BPM