Customer Success(Solutioning)

KNOLSKAPE Solutions Pvt. Ltd.; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

KNOLSKAPE is seeking a CS(Solutioning) Consultant in Bengaluru to connect with clients, understand learning needs, and design integrated learning solutions. You will provide high-level consulting to evaluate and implement KNOLSKAPE offerings, lead project management for engagements, and demonstrate thought leadership.

Candidates should have 1+ years in Learning & Development, knowledge of L&D frameworks, and familiarity with digital learning. Occasional travel is expected as projects demand.

Qualifications

• Excellent command of written and spoken English.
• Prior experience in Learning and Development.
• Knowledge of established L&D frameworks, solutions, theories.
• Awareness and exposure to assessments- behavioral, knowledge-based, psychometric and others.
• Knowledge of Digital learning.

Responsibilities

• Client connects to understand the learning need.
• Designing of learning solution journeys in line with the client requirement.
• Provide high level, integrated consulting to assist clients in evaluating/implementing our solutions.
• Leading the project management for projects in scope.
• Demonstrating thought leadership.

Skills

English proficiency

Teamwork

L&D experience

Client service

Product knowledge

Travel flexibility

Job description

KNOLSKAPE is a Modern Workplace Learning company that uses experiential technologies to accelerated learning, transform employee experience and boost productivity across four key areas: Leadership Development, Sales Effectiveness, Digital Transformation and Frontline Development. More than 200 clients in 17 countries have benefited from KNOLSKAPE's award winning experiential solutions. Using business simulations, gamification, mobile, social, artificial intelligence, virtual reality and machines learning, KNOLSKAPE delivers transformative learning experience for the modern learner, rich analytics for the HR teams and improved performance for the organization. KNOLSKAPE is a 110+ strong team with offices in Singapore, India and the UAE, serving a rapidly growing global client base across industries spanning banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia. KNOLSKAPE is a global Top 20 gamification company, recipient of Brandon Hall awards, and has been recognized as a disruptor in the learning space by Bersin@Deloitte.

Role Description: CS(Solutioning)

The Consultant role will focus on the following aspects:

• Client connects to understand the learning need

Ability to understand and pitch KNOLSKAPE products (Digital & Leadership) to align with the client requirements

• Designing of learning solution journeys in line with the client requirement
• Provide high level, integrated consulting to assist clients in evaluating/implementing our solutions.
• Leading the project management for projects in scope
• Demonstrating thought leadership

Role Requirements

Excellent command of written and spoken English. Ability to work independently and as part of a team.

Prior experience in Learning and Development

Strong internal and external client service orientation

Develop and demonstrate a deep understanding of KNOLSKAPE's technology products and solutions.

Travel would be occasional

Qualification:

1+ years of relevant experience in a Learning & Development role

Knowledge of established L&D frameworks, solutions, theories

Awareness and exposure to assessments- behavioral, knowledge-based, psychometric and others

Knowledge of Digital learning