Customer Success Specialist

Probeseven's Betterlives; Coimbatore District; On-site; INR 600,000 - 800,000; Full time

Job summary

Better Lives in Coimbatore, India seeks a Customer Success professional to onboard new customers, ensure smooth transitions, and drive long-term product adoption. You will collaborate with the product team to resolve customer issues and enhance satisfaction.

Experience: 2+ years in customer success or a related role, with strong communication and problem-solving skills. Role involves direct customer interaction and cross-functional coordination.

Qualifications

• Clearly explain complex information to customers.
• Act as a reliable team player with internal teams.
• Build trust and foster positive relationships with new customers.
• Record customer interactions and feedback for improvement.

Responsibilities

• Welcome and guide new customers through onboarding, with product demos and training.
• Build strong customer relationships and ensure a positive onboarding journey.
• Demonstrate product knowledge to guide setup and ongoing use.
• Proactively address customer inquiries and resolve issues promptly.
• Provide ongoing post-onboarding support to maximize product value.
• Manage customer support channels and tickets to resolution.
• Gather and document customer feedback for product improvements.

Skills

Communication

Active listening

Rapport building

Onboarding

Job description

Coimbatore, India

At Better Lives, we bring 18+ years of experience in sustainable app development and enterprise software delivery.

We work across IT consulting, software development, product delivery, and maintenance services, helping organizations build future-ready solutions that are secure, accessible, cloud-first, and built to last.

With clients across continents and multiple industries, we combine strategic thinking with strong engineering execution—turning ideas into reliable products and improving existing systems with measurable impact.

Job Description

As a Customer Success person, you will play a vital role incustomer onboarding and retaining byensuring a smooth and successful transition for new customers, setting them up for long-term success with our products and services.You will be working with the product team to resolve the customer problems with higher customer satisfaction ratings.

Experience: 2+ years

Responsibilities:

• Welcome and guide new customers through the onboarding process, providing product demonstrations, personalized training, and addressing initial questions or concerns.
  


• Build strong customer relationships, fostering trust and ensuring a positive experience throughout the onboarding journey.
  


• Demonstrate in-depth product knowledge by staying updated on features and functionalities to guide customers through setup effectively and ongoing use.
  


• Proactively solve problems by addressing customer inquiries promptly and efficiently, identifying solutions, and ensuring satisfaction.
  


• Provide ongoing support to customers after the initial onboarding phase, ensuring they have the resources and knowledge to leverage the product's full potential.
  


• Effectively work on the customer support channels and tickets and address them to resolve.
  


• Gather and document customer feedback by actively listening to their needs and concerns, providing valuable insights for product improvements.
  

Requirements

• Clearly explain complex information, actively listen to customer needs, and build rapport effectively.
  


• An effective team player to work with internal teams to resolve the customer needs.
  


• Build trust and foster positive relationships with new customers.
  


• Stay updated on features and functionalities to guide customers effectively.
  


• Provide a positive and supportive environment for new customers.
  


• Identify and resolve customer issues efficiently.
  


• Juggle multiple tasks and ensure timely support for new customers.
  


• Accurately record customer interactions and feedback for continuous improvement.
  


• Familiarity withSME retail SaaSand the B2B landscapeisa plus.