Customer Success & Onboarding Specialist

Cernis; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Travel allowance

Job summary

Costonomy.ai is seeking a Customer Success & Onboarding Specialist to support restaurant partners through on-site onboarding, technical integration, and hands-on staff training. This role involves frequent travel to client outlets, proactive hypercare for 30–60 days, and regular touchpoints to ensure ongoing platform adoption.

You will collaborate with restaurant managers and procurement teams, mapping menus and ingestion data while providing frontline training to kitchen staff and purchase

Qualifications

• 0–3 years in Customer Success or Onboarding within food-tech, SaaS, or B2B platforms.
• Willingness to travel within the city to visit restaurant kitchens and partner offices.
• Strong interpersonal empathy and patience when training non-technical staff.
• Comfort with software setup and basic data mapping workflows.

Responsibilities

• On-Site Post-Sales Onboarding: own onboarding for restaurant partners with in-person visits.
• Integration & Technical Setup: configure POS/ERP integrations, menu mapping, and invoice data ingestion.
• Frontline Staff & Chef Training: lead hands-on training sessions at client premises.
• Hypercare & Daily Engagement: stay engaged 30–60 days post-signup, troubleshoot.
• Regular Outlet Touchpoints: travel across city clusters to resolve queries and ensure platform use.
• Feedback Loop to Product: collect field feedback to help Engineering/Product refine the software.

Skills

Customer Success

Onboarding

Account Management

Training

Communication

Kannada

English

Tools

Excel/Google Sheets

POS/ERP integrations

Job description

Cernis is hiring on behalf of our client, Costonomy.ai, an AI startup helping food and hospitality businesses optimize operational costs, automate procurement intelligence, and improve profitability. As Costonomy's merchant base expands across metro hubs, we're looking for dedicated, customer-first specialists to guide restaurant partners through seamless platform onboarding, technical integration, and daily adoption.

As a Customer Success & Onboarding Specialist, you are the crucial bridge between newly signed restaurant accounts and their daily active use of Costonomy.ai. This is not a desk-bound support role you will be actively on the ground across city restaurant hubs, visiting partner outlets in person for technical integrations, hands-on staff training, and ongoing hypercare until outlets are fully self-sufficient.

What You'll Own & Deliver:

• On-Site Post-Sales Onboarding: Take ownership of newly signed restaurant partners; conduct in-person visits to establish onboarding timelines and drive swift platform activation
• Integration & Technical Setup: Work with restaurant managers and billing/procurement teams to configure POS/ERP integrations, menu mapping, and invoice data ingestion
• Frontline Staff & Chef Training: Lead hands‑on training sessions at client premises for kitchen managers, chefs, and purchase heads
• Hypercare & Daily Engagement: Maintain proactive engagement through the partner's first 30–60 days, troubleshooting bottlenecks and building sticky usage habits
• Regular Outlet Touchpoints: Travel across your city cluster to resolve operational queries in real time and ensure consistent platform utilization
• Feedback Loop to Product: Collect real‑world merchant feedback and edge cases from field visits to help Engineering and Product refine the software

What We're Looking For:

• 0–3 years in Customer Success, Merchant Onboarding, Account Management, or Post-Sales Support — ideally within food‑tech, restaurant POS, SaaS, or B2B platforms
• Willingness to travel within the city, spending significant time visiting restaurant kitchens, outlet managers, and partner offices
• Strong interpersonal empathy and patience when training non-technical restaurant staff
• Comfort with software setup, Excel/Google Sheets, and basic data mapping workflows
• Strong verbal communication in English and Kannada

What's on Offer:

• Foundational customer success role in a fast‑scaling AI startup with direct founder access
• Travel reimbursements for all official on-ground merchant visits
• Clear growth into Senior Account Manager, Implementation Lead, or Customer Success Manager roles
• Competitive compensation and performance-driven incentives

Perks and benefits

Travel allowance