Customer Success Manager – Supply

NexVerse.ai; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Nexverse.ai in Bengaluru, part of VerSe Innovation, is seeking a Customer Success Manager – Supply with 5+ years in AdTech to nurture publisher and supply-side relationships and drive monetization outcomes.

You will guide onboarding, optimize integrations, monitor KPIs, coordinate with Product/Operations/Finance, and educate partners on platform features to grow revenue and ensure seamless operational support.

Qualifications

• 5+ years in customer success, partner management, or account management in AdTech or programmatic supply.
• Strong knowledge of SSPs, header bidding, mobile app monetization, and programmatic supply mechanics.
• Proven ability to manage multiple supply partners and drive measurable outcomes.
• Analytical mindset with data-driven recommendations and strategy.
• Excellent communication and cross-functional collaboration skills.
• Experience with monetization platforms is a plus.

Responsibilities

• Build and manage relationships with supply partners (SSPs, publishers, app developers).
• Guide onboarding, integration, and optimization to maximize yield and fill rates.
• Provide strategic recommendations based on data insights to improve performance and revenue.
• Lead check-ins and QBRs to align on KPIs and identify upsell opportunities.
• Troubleshoot inventory, latency, fraud, and integration issues with product/tech teams.
• Coordinate with Product, Operations, Demand, Finance to ensure partner satisfaction.
• Stay updated on trends in digital publishing and supply-side programmatic technologies.
• Educate partners on new platform features and market opportunities.

Skills

Customer success

Partner management

Account management

Data-driven decisions

Cross-functional collaboration

Communication

AdTech knowledge

Monetization platforms

Education

Bachelor's degree

Tools

Google Ad Manager

MoPub

Unity Ads

Job description

Nexverse.ai, a subsidiary of VerSe Innovation, is a fast-growing force in the programmatic advertising landscape. We provide cutting-edge solutions that connect premium publishers and mobile app developers with global demand sources. As we continue to scale, we're looking for a skilled and motivated Customer Success Manager – Supply with 5+ years of experience to support and grow our publisher and supply-side relationships.

Key Responsibilities

Build and manage strong, long-term relationships with supply partners (SSPs, publishers, app developers).

Guide partners through onboarding, integration, and ongoing optimization to maximize yield and fill rates.

Provide strategic recommendations based on data insights to improve performance and revenue outcomes.

Lead regular check-ins and QBRs to align on KPIs, share insights, and identify upsell/cross-sell opportunities.

Troubleshoot issues related to inventory, latency, fraud, and integration in coordination with product and tech teams.

Work closely with internal teams (Product, Operations, Demand, Finance) to ensure partner satisfaction and business continuity.

Stay up to date on trends in digital publishing, mobile monetization, and supply-side programmatic technologies.

Educate partners on new platform features, best practices, and market opportunities.

Required Skills & Qualifications

5+ years of experience in customer success, partner management, or account management in AdTech or programmatic supply.

Strong knowledge of SSPs, header bidding, mobile app monetization, and programmatic supply mechanics.

Proven ability to manage multiple supply partners and drive measurable outcomes.

Analytical mindset with experience using data to inform recommendations and strategy.

Excellent communication skills with the ability to collaborate cross-functionally and represent the company externally.

Experience with tools such as Google Ad Manager, MoPub, Unity Ads, or other monetization platforms is a plus.

Bachelor's degree in Business, Marketing, Engineering, or a related field.

What We Offer

In this role, you will be the main point of contact for our supply partners—including web publishers and app developers—ensuring they achieve success using Nexverse.ai's platform. You will drive performance optimization, support integration and monetization strategies, and act as a consultative advisor to help partners grow revenue while delivering seamless operational support.

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