Customer Success Manager

Speedopus India; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive commission and bonus structure

Job summary

Speedopus India is looking for a dedicated professional to manage a portfolio of clients and ensure they achieve desired outcomes with our products. The role involves onboarding customers, guiding them through their product journey, and building enduring relationships.

The ideal candidate will have experience in customer support or account management, exhibit strong communication skills, and drive customer loyalty. Join us to be a part of transformative digital solutions for various industries.

Qualifications

• Experience in customer support, success, or account management.
• Passion for customer service and data-driven decision-making.
• Strong interpersonal and communication skills.
• Familiarity with CRM and customer success software.

Responsibilities

• Onboard and guide customers through the product journey.
• Maintain strong relationships and respond proactively to issues.
• Collaborate with product and engineering to resolve customer challenges.
• Drive usage, feature adoption, and customer loyalty.
• Collect and synthesize customer feedback for continuous improvement.

Skills

Customer support experience

Interpersonal skills

Communication skills

Data-driven decision-making

Tools

CRM software

Customer success software

Job description

Manage a portfolio of clients, ensuring they achieve their desired outcomes while using our products. Develop strong relationships, provide strategic advice, and act as the voice of the customer to internal teams.

About Speedopus India

At Speedopus India, we are dedicated to delivering next-generation software and AI solutions with unrivaled speed and quality. Our mission is to empower industries and communities with transformative digital tools that accelerate progress, whether in education, real estate, government, or beyond. By combining cutting‑edge technology, agile delivery, and a passion for innovation, we act as a digital catalyst helping organizations thrive in a rapidly changing world. Our commitment to integrity, creativity, and client success positions us as a trusted partner for the future, wherever technology paves the way.

Roles and Responsibilities

• Onboard and guide customers through the product journey.
• Maintain strong relationships and respond proactively to issues.
• Collaborate with product and engineering to resolve customer challenges.
• Drive usage, feature adoption, and customer loyalty.
• Collect and synthesize customer feedback for continuous improvement.

Requirements

• Experience in customer support, success, or account management.
• Passion for customer service and data‑driven decision‑making.
• Strong interpersonal and communication skills.
• Familiarity with CRM and customer success software.
• Build and manage key client relationships
• Directly contribute to customer retention
• Competitive commission and bonus structure