Customer Success Manager

GobbleCube Technologies Private Limited; Gurugram District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

GobbleCube Technologies Private Limited is hiring a Customer Success Manager from a Tier 1 college to join our fast-growing SaaS team in Gurugram. You will focus on program management, revenue management, and building scalable CS solutions to drive business growth.

Work with customers to understand pain points, oversee key accounts, and coordinate with sales, onboarding, product, and tech to maximize value and revenue opportunities.

Qualifications

• Bachelor's/Master's degree from a Tier 1 college.
• 3+ years in Growth or Customer Success in a B2B SaaS/FMCG/Ecommerce company.
• Strong problem-solving skills with a structured approach to tackling business challenges.
• Experience in program management, account management, and setting up scalable processes/solutions.

Responsibilities

• Work with customers to uncover pain points and build scalable solutions that drive revenue.
• Oversee key accounts, ensuring satisfaction, retention, and growth.
• Standardize processes, SOPs, and frameworks to scale CS and account growth.
• Coordinate between customers and internal teams (sales, onboarding, product, tech) to align outcomes.
• Leverage data analytics to track usage, identify growth opportunities, and inform strategy.
• Identify opportunities to expand revenue with existing customers through new product offerings.
• Conduct regular reviews to maximize value from GobbleCube platform.

Skills

Growth

Customer Success

Strategy & Ops

Business Consulting

Program management

Account management

Data analytics

Stakeholder management

Communication

Education

Tier 1 college degree (IITs/IIMs/ISB/NITs)

Tools

Excel

SQL

Job description

GobbleCube is an agentic growth operating system designed to help brands scale profitably across digital marketplaces. Founded in November 2022 by the ex- core team of Blinkit, the platform went live commercially from private beta in September 2024.

Since then, GobbleCube has scaled rapidly, supporting 600+ brands across enterprise and D2C, growing revenue 10X, and onboarding 45 of India's largest CPG enterprises in just the last 9 months, including HUL, Nivea, Tata Consumer Products, ITC, Godrej, Beiersdorf, MTR, L'Oreal, Hershey's, and many more.

As commerce becomes more distributed and hyperlocal, GobbleCube is building agentic solutions to help brands navigate complexity in real time, across visibility, performance marketing, supply chain, and growth strategy. Headquartered in Gurugram, the company supports brands across India, MENA, and LATAM.

About the role

We are looking for a Customer Success Manager from a Tier 1 college to join our high- growth SaaS company. The ideal candidate will have strong problem-solving skills and the ability to transform customer challenges into revenue opportunities. This role involves program management, revenue management, and building scalable solutions and teams to drive business growth.

Key Responsibilities

• Work closely with customers to understand their pain points / deep solves, build scalable solutions and convert them into revenue opportunities.
• Oversee key accounts, ensuring customer satisfaction, retention, and revenue growth.
• Build and standardize operational processes, frameworks, and SOPs to scale customer success and account growth.
• Act as a bridge between customers and internal teams (sales, onboarding, product and tech) to align desired business outcomes of the clients.
• Leverage data analytics to track customer usage, identify growth opportunities, and improve business strategies.
• Identify and drive opportunities for expanding revenue from existing customers through additional product offerings.
• Conduct regular check-ins and business reviews with customers, ensuring they derive maximum value from GobbleCube's platform.

Required Skills

• Bachelor's/Master's degree from a Tier 1 college (IITs, IIMs, ISB, NITs, etc.).
• 3+ years of experience in Growth, Customer Success, Strategy & Ops, Business Consulting, or a related role in a B2B SaaS/FMCG/Ecommerce/Internet company.
• Strong problem-solving skills with a structured approach to tackling business challenges.
• Experience in program management, account management, and setting up scalable processes/solutions.
• Excellent analytical skills with proficiency in data tools (Excel and SQL).
• Strong communication and stakeholder management skills.
• Proven track record of driving revenue growth through customer engagement and optimization strategies.