Account Manager

Gumlet; Bengaluru; On-site; INR 5,676,000 - 9,461,000; Full time

Benefits offered by this job

Job summary

Gumlet is seeking an Account Manager to grow customer relationships across the US and EU markets. You will own the customer journey from onboarding through renewals, ensuring customers achieve value from Gumlet while identifying opportunities for cross-sell and upsell.

You will collaborate with Sales, Product, Support and Engineering teams to resolve customer needs and ensure accurate CRM record-keeping. This role focuses on delivering value and expanding account footprints across multiple

Qualifications

• 1–3 years of experience in Account Management or Customer Success in B2B SaaS.
• Experience in SaaS, IT, CPaaS, or Media/Video tech.
• Excellent communication and relationship-management skills.
• Customer-first mindset with ownership.
• Ability to understand technology products and translate needs into solutions.
• Comfortable with US and European time zones.
• Commercial mindset with ability to identify expansion opportunities.

Responsibilities

• Own onboarding and drive successful adoption.
• Manage a portfolio of US & EU accounts and build long-term relationships.
• Drive 100% renewal of assigned accounts through proactive engagement.
• Identify cross-sell and upsell opportunities.
• Monitor account health, usage and engagement; address risks.
• Coordinate with Sales, Product, Support and Engineering to resolve requirements.
• Maintain accurate account information in CRM.
• Conduct regular check-ins and business reviews.

Skills

Account management

Customer success

SaaS experience

Relationship management

Communication

Ownership mindset

Product understanding

Time zone fit

Expansion selling

Commercial mindset

Job description

We are looking for an Account Manager to manage and grow Gumlet’s customer relationships across the US and EU markets. You will own the customer journey from onboarding through renewals, ensuring customers achieve value from Gumlet while identifying opportunities for cross-sell and upsell.

About Gumlet:

Gumlet is a PeakXV (formerly Sequoia SEA)-backed, fast-growing global SaaS company from India, building a modern media delivery infrastructure for images and videos. Founded in 2019, Gumlet helps businesses automatically process, optimize, and deliver high-performance media across web and mobile apps - without complex developer workflows. Trusted by 10,000+ customers, including BookmyShow, Tata 1mg, TV9 Network, Spinny, Snapdeal, Ethos Watches, PocketFM, and other high-scale digital brands, Gumlet powers the delivery of 4+ billion media files every day. Serving industries such as E-commerce, EdTech, OTT, Travel, Consumer Apps, and News Media. Gumlet uses AI-powered optimization and low-code integration to enable faster load times, lower cloud costs, improved SEO, and seamless media experiences at a global scale.

Key Responsibilities:

• Own customer onboarding and ensure a smooth transition from sales to successful adoption.
• Manage a portfolio of US & EU accounts and build strong, long-term customer relationships.
• Drive 100% renewal of assigned accounts through proactive engagement and value realization.
• Understand customer requirements, usage and business goals, and identify cross-sell and upsell opportunities.
• Monitor account health, usage and engagement; proactively address risks and potential churn.
• Coordinate with Sales, Product, Support and Engineering teams to resolve customer requirements
• Maintain accurate account information, activities, opportunities and renewal timelines in CRM.
• Conduct regular customer check-ins/business reviews and identify opportunities to increase account value.

What we are looking for:

• 1–3 years of experience in Account Management, Customer Success or B2B SaaS.
• Experience in SaaS, IT, CPaaS, Media/Video Technology or a similar technology environment

preferred.

• Strong communication and relationship-management skills.
• Customer-first mindset with a strong sense of ownership.
• Ability to understand technology products and translate customer needs into solutions.
• Comfortable working with US and European customers/time zones.
• Commercial mindset with the ability to identify and develop expansion opportunities.