Customer Success Manager - GobbleCube Technologies

Kae Capital-GobbleCube Technologies; Gurugram District; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

Kae Capital-GobbleCube Technologies is seeking a Customer Success Manager from a Tier 1 college to join our high-growth SaaS company. You will partner with customers to transform challenges into revenue opportunities, drive program and account management, and build scalable processes.

You will work cross-functionally with sales, onboarding, product, and tech teams; use data to drive decisions, upsell, and ensure sustained customer value and growth.

Qualifications

• Bachelor's or Master's degree from a Tier 1 college.
• 3+ years of experience in Growth, Customer Success, Strategy & Ops, or related roles in B2B SaaS.
• Strong problem-solving skills with a structured approach.

Responsibilities

• Understand customer pain points, build scalable solutions, and convert them into revenue opportunities.
• Oversee key accounts, ensuring customer satisfaction, retention, and revenue growth.
• Build and standardize operational processes, frameworks, and SOPs to scale customer success and account growth.
• Bridge between customers and internal teams (sales, onboarding, product, tech) to align business outcomes.
• Leverage data analytics to track usage, identify growth opportunities, and inform strategies.
• Identify and drive opportunities for expanding revenue from existing customers through additional product offerings.
• Conduct regular check-ins and business reviews to maximize value from GobbleCube's platform.

Skills

Growth experience

Customer success

Strategy & Ops

B2B SaaS

Problem solving

Education

Tier 1 college degree

Tools

Excel

SQL

Job description

About the role

We are looking for a Customer Success Manager from a Tier 1 college to join our high- growth SaaS company. The ideal candidate will have strong problem-solving skills and the ability to transform customer challenges into revenue opportunities. This role involves program management, revenue management, and building scalable solutions and teams to drive business growth.

Key Responsibilities

• Customer Problem-Solving & Revenue Growth:

Work closely with customers to understand their pain points / deep solves, build scalable solutions and convert them into revenue opportunities.

• Program & Account Management:

Oversee key accounts, ensuring customer satisfaction, retention, and revenue growth.

• Process & SOP Development:

Build and standardize operational processes, frameworks, and SOPs to scale customer

success and account growth.

• Cross Functional Collaboration:

Act as a bridge between customers and internal teams (sales, onboarding, product, and tech) to align desired business outcomes of the clients.

• Data-Driven Decision Making:

Leverage data analytics to track customer usage, identify growth opportunities, and improve business strategies.

• Upselling & Cross-Selling:

Identify and drive opportunities for expanding revenue from existing customers through additional product offerings.

• Customer Engagement & Insights:

Conduct regular check-ins and business reviews with customers, ensuring they derive maximum value from GobbleCube's platform.

Required Skills

• Bachelors/Master's degree from a Tier 1 college (IITs, IIMs, ISB, NITs, etc.).
• 3+ years of experience in Growth, Customer Success, Strategy & Ops, Business Consulting, or a related role in a B2B SaaS/FMCG/Ecommerce/Internet company.
• Strong problem-solving skills with a structured approach to tackling business challenges.
• Experience in program management, account management, and setting up scalable processes/solutions.
• Excellent analytical skills with proficiency in data tools (Excel and SQL).
• Strong communication and stakeholder management skills.
• Proven track record of driving revenue growth through customer engagement and optimization strategies.