Customer Success Manager

Voiceoc Innovations; Dadri; In loco; INR 450.000 - 750.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fantastic Work Culture

Competitive Salary & Benefits

Descrizione del lavoro

Voiceoc Innovations in Noida is seeking a Customer Success Associate with 2–3 years of experience to nurture long-term client relationships and act as a liaison between clients and the internal team. You will train clients, resolve queries, and drive retention and growth by identifying upsell opportunities.

You will gather feedback, share insights to improve the product and support, and conduct health checks to reduce churn while managing renewals and payments.

Competenze

• 2–3 years of Customer Success experience.
• Ability to train clients and resolve support queries.
• Strong communication with senior management.

Mansioni

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc.
• Assist & train Clients to use the system and help resolve queries.
• Increase retention and analyze data to create up-sell/cross-sell opportunities.
• Gather client feedback and share internally to improve product/support.
• Analyze client data to highlight product benefits for them.
• Communicate with internal and external senior management to understand needs and drive growth.
• Carry out periodic health checks to prevent churn.
• Account management, payments, and renewals.
• Keep clients updated on new features and products.
• Encourage client advocacy through feedback, reviews, case studies, testimonials, and referrals.
• Upsell and cross-sell after reviewing client progress.

Conoscenze

Customer success

Relationship management

Upselling

Cross-selling

Client training

Descrizione del lavoro

Responsibilities Include (but not limited to):

We are looking for a Customer Success Associate having an experience of 2-3 years who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison. The responsibilities include:

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
• Assist & train Clients to use the system to its full extent and help them to resolve their support queries
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
• Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
• Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Carrying out periodic health checks to avoid churn
• Account management, payment, and renewals
• Keeping Clients updated on new features, and new products they might find useful
• Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
• Upselling and cross-selling through review of Clients progress

Other Details

• Fantastic Work Culture
• Competitive Salary & Benefits
• Work from Office (Location- Noida)
• Opportunity to work with the Founding Team and rub shoulders with leaders in the Healthcare world