Customer Success Manager

HealthAsyst®; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health benefits

Bi‑annual salary reviews

Flexible working hours

Three‑day hybrid model

Insurance coverage (GMC)

Wellness program

EAP (confidential counselling)

Certifications sponsorship

NPS & reimbursements

Job summary

HealthAsyst is seeking a Customer Success Manager to help our US‑based customers maximize ROI from subscriptions, professional services, and support offerings.

You will be the primary post‑sales contact, build strong relationships, and coordinate cross‑functional teams to deliver ongoing value and high customer satisfaction. International travel up to 30% is expected.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Post‑sales and customer management experience.
• Strong SaaS customer management experience.
• Experience delivering services to global customers.

Responsibilities

• Manage post‑sales activities for CheckinAsyst customers and drive the customer success plan.
• Define success plans with clear outcomes, milestones, risks and metrics.
• Develop and maintain customer success plans for accounts with measurable adoption.
• Represent the voice of the customer to internal teams for service improvements.
• Assess risks, escalate issues, and communicate with stakeholders effectively.
• Collaborate with sales, consulting and support to ensure seamless delivery and adoption.

Skills

Customer success

Communication

Relationship management

US healthcare

Education

Bachelor's degree

Job description

About HealthAsyst

HealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting‑edge technology through deep expertise in product engineering, custom software development, testing, large‑scale healthcare IT implementation and integrations, ongoing maintenance and support, BI & Analytics, and remote monitoring platforms. As a true partner, we help our customers navigate a complex regulatory landscape, manage cost pressures, and deliver high‑quality services. As a healthcare transformation agent, we enable innovation, accelerate problem‑solving, and deliver unmatched cost benefits to healthcare technology companies. HealthAsyst is a Great Place to Work‑Certified™ and our products have been consistently recognized for high customer credibility by Gartner, Capterra, and others.

Job Title

Customer Success Manager

Reporting to

Director of Customer Success

Location

Bangalore

Work Timing

US (EST Time Zone)

Job Description

We are looking for a Customer Success Manager (CSM) to help HealthAsyst customers with subscription agreements, drive long‑term success through our professional and support services, and fast‑track customer business goals. The role involves continuously improving the quality of our services and the overall success of our customers.

Role Summary

If you love solving challenging problems for customers and have a customer‑first mindset, join us in building and evolving our customer success journey to improve service quality and customer outcomes. You will be a key contact for customer sponsors, driving post‑sales engagement, developing relationships, and coordinating support to maximize the customer’s return on investment.

Roles & Responsibilities

• Manage all post‑sales activities for CheckinAsyst customers, building strong relationships and executing the customer success plan.
• Drive tangible business value by defining success plans with clear business outcomes, objectives, stakeholders, milestones, risks, and metrics.
• Develop and maintain a customer success plan for various accounts, ensuring measurable criteria for success and broad adoption.
• Serve as the voice of the customer, providing feedback to internal teams on how CheckinAsyst can better serve our customers.
• Assess risks, anticipate challenges, and provide escalation management when necessary.
• Maintain effective communication with customers, sales executives, and service/support teams.
• Accelerate adoption of new solutions by prioritizing projects and support activities that deliver the best ROI in the shortest timeframe.
• Collaborate with internal experts to translate customer business or technical challenges into business solutions.
• Become a trusted advisor by identifying, creating, and promoting compelling insights related to the customer’s area of expertise.
• Collaborate with consulting, implementation, and support services teams from proposal through delivery, ensuring adoption risks are identified and managed.
• Create and coordinate account documentation, including reports, proposals, business assessments, and recommendations.
• Develop and maintain close relationships with key management sponsors within a selected group of named accounts.
• International travel will be up to 30%.

Critical Success Factors

• A strong sense of ownership, bias for action, and willingness to roll up sleeves.
• A proactive approach to connecting with customers to understand their needs and deliver full value.
• Ability to develop relationships and manage assigned accounts for continued revenue and high satisfaction.
• Capability to perform ongoing engagement analysis and increase product usage and adoption.
• Demonstrated desire for continuous learning and improvement.
• Deep understanding of value drivers in recurring revenue models.
• Strong financial acumen and analytical mindset.
• Enthusiastic and creative leadership that inspires others.
• Excellent communication and presentation skills.
• Proven ability to influence others and lead customer engagements.

Qualification

• Bachelor’s degree or equivalent work experience.
• Technical educational background or equivalent experience.
• Background in post‑sale and sales experience.
• Program management or services experience deploying technology solutions.
• Strong understanding of Software‑as‑a‑Service customer management.
• Service delivery experience with global customers.

Span Of Experience

Around 5+ years of relevant industry experience, preferably in US healthcare.

Employee Benefits

• HealthAsyst provides health and wellness benefits for employees.
• Bi‑annual salary reviews.
• Flexible working hours.
• Three‑day hybrid model.
• GMC (Group Mediclaim): Insurance coverage of Rs. 3 lakhs with a corporate buffer of Rs. 2 lakhs per family.
• Employee wellness program with unlimited online doctor consultations and free OPD GP visits.
• GPA (Group Personal Accident): Coverage of Rs. 20 lakhs for accidental death or injury.
• GTL (Group Term Life): One‑time life insurance coverage equal to the employee’s CTC.
• Employee assistance program offering confidential counselling for mental wellbeing.
• Sponsorship of up to Rs. 1 lakh for certifications, higher education, or skill upskilling.
• Flexible benefits plan covering National Pension System, and reimbursements for internet, mobile, fuel, and professional education.