Assoc Customer Success Manager

Quickbase

Bengaluru

On-site

INR 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Night Shift Allowance

Hybrid Work Allowance

Meal Benefit

Office Transportation

Employee Referral Bonus

Job summary

Quickbase is seeking an Associate Customer Success Manager in India to manage a portfolio of customers, drive onboarding and adoption, and monitor health to support renewals and growth.

You will collaborate with Sales, Support, Product, and Professional Services to deliver an exceptional customer experience and capture feedback for continual improvement across Quickbase.

Qualifications

Experience in Customer Success or similar SaaS role.
Strong written and verbal communication; ability to build relationships.
Problem-solving mindset with customer-focused approach.
Organizational and time-management skills for multiple engagements.
Ability to collaborate across teams in a fast-paced environment.
Familiarity with Gainsight or Salesforce preferred.
Bachelor’s degree or equivalent professional experience.

Responsibilities

Build trusted relationships and understand customer goals and outcomes.
Guide onboarding and ongoing adoption of Quickbase.
Lead meetings, success reviews, and regular engagement.
Develop Success Plans with goals, outcomes, next steps.
Identify opportunities to expand use and drive greater value.
Monitor health and adoption; address risks and customer needs.
Support renewal planning and identify expansion opportunities.
Collaborate with Sales, Support, and Product teams.
Capture customer feedback and create actionable insights.

Skills

Customer Success

Account Management

Communication

Problem-Solving

Organization & Time Management

Cross-Functional Collaboration

CRM Systems (Gainsight/Salesforce)

Education

Bachelor's degree or equivalent professional experience

Tools

Gainsight

Salesforce

Job description

Associate Customer Success Manager

Location: Bangalore, India

Shift: 3:30 PM 12:30 AM IST

Reporting to: Shreya Hegde, Associate Manager, Customer Success

About the Role

We’re looking for an Associate Customer Success Manager (ACSM) to join our Customer Success team in India. In this role, you’ll manage a portfolio of customers and help them maximize the value they receive from Quickbase throughout the customer lifecycle.

You’ll build strong customer relationships, understand business goals, drive onboarding and adoption, monitor customer health, mitigate risks, and support renewals and growth. You’ll also collaborate closely with teams across Quickbase to deliver a consistent and exceptional customer experience.

Key Responsibilities

Customer Success Adoption

Build trusted relationships with customers and develop a strong understanding of their business goals and desired outcomes.
Guide customers through onboarding and ongoing adoption of Quickbase.
Lead customer meetings, success reviews, and regular engagement conversations.
Develop and maintain Success Plans with clear goals, outcomes, and next steps.
Help customers identify opportunities to expand their use of Quickbase and realize greater business value.

Customer Engagement Health

Monitor customer health, engagement, and adoption to identify opportunities and potential risks.
Proactively engage customers to improve product usage and address adoption challenges.
Coordinate with Technical Consultants, Project Managers, Support, and other internal teams to address customer needs.
Manage customer requests and Service Intakes, where applicable.
Ensure customer issues and risks are identified, communicated, and addressed in a timely manner.

Renewals Growth

Support renewal planning and execution by maintaining strong customer engagement and demonstrating ongoing value.
Identify opportunities for expansion, additional use cases, and broader product adoption.
Partner with Sales and other account stakeholders on customer retention and growth opportunities.

Customer Advocacy

Capture customer feedback and communicate actionable insights to relevant internal teams.
Identify opportunities to develop customer success stories, references, and advocates.
Represent the voice of the customer and help ensure their needs are understood across Quickbase.

Cross-Functional Collaboration

Partner effectively with Sales, Support, Professional Services, Product, and Customer Experience teams.
Maintain accurate and up-to-date customer information, activities, risks, and opportunities in Gainsight and CRM systems.
Contribute to Customer Success initiatives, best practices, and process improvements.

Qualifications

Experience in Customer Success, Account Management, Technical Support, or another customer-facing SaaS role.
Strong written and verbal communication skills with the ability to build trusted customer relationships.
Strong problem-solving skills and a customer-focused mindset.
Excellent organizational and time-management skills, with the ability to manage multiple customer engagements and priorities.
Ability to collaborate effectively across teams and navigate customer needs in a fast-paced environment.
Experience with CRM or Customer Success platforms such as Gainsight or Salesforce is preferred.
Bachelors degree or equivalent professional experience.

Preferred Qualifications

Experience working with SaaS customers and subscription-based business models.
Understanding of business process improvement, workflow automation, or low-code/no-code platforms.
Familiarity with Quickbase is a plus.
Project management experience or certifications such as CAPM or PMP are advantageous.

Why Join Us

Build meaningful relationships with customers across a variety of industries and use cases.
Develop deep expertise in Customer Success, SaaS, and workflow automation.
Collaborate with experienced colleagues across global teams.
Gain exposure to the full customer lifecycle, from onboarding and adoption through renewal and growth.
Build a strong foundation for continued career growth within Quickbase Customer Success.

How We Think About AI

At Quickbase, we view AI as a tool to accelerate how work gets done not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Equal Opportunity Statement

Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply even if you dont meet every qualification listed. We are proud to be an equal opportunity employer.

Benefits