Customer Success Intern

ReelOnGo; Hyderabad; On-site; INR 152,000 - 182,000; Part time

Benefits offered by this job

Paid internship

Conversion opportunity

Job summary

ReelOnGo in Hyderabad seeks a Customer Success Intern to own the end-to-end customer journey from booking to delivery across chat and phone. You will brief ReelMakers, manage expectations, and resolve issues to ensure customer satisfaction.

The role offers hands-on exposure to operations, sales, and leadership, with a paid internship and potential conversion to a full-time role based on performance.

Qualifications

• Fluent in English and Telugu; Hindi is a plus.
• Strong problem-solving skills and the determination to see issues through.
• Calm and composed when things go wrong during a live event.
• Comfortable using technology and learning new tools.
• Experience in customer support, hospitality, or event coordination is preferred but not mandatory.

Responsibilities

• Own the customer journey from booking confirmation to final delivery across chat (CRM, WhatsApp, Instagram) and phone.
• Brief ReelMakers on customer expectations and coordinate with them before, during, and after events.
• Resolve issues such as delays, reshoot requests, edits, and delivery concerns quickly and thoroughly, getting to the root cause and not just the visible issue.
• Collaborate directly with ReelMakers, ops, sales, finance, and leadership to resolve customer concerns.
• Collect feedback, reviews, and testimonials, and drive repeat bookings and referrals.
• Surface recurring issues and help improve our service, processes, and creator quality.

Skills

English fluency

Telugu fluency

Hindi is a plus

Tools

CRM

WhatsApp

Instagram

Job description

Job Description - Customer Success Intern

Location: Jubilee Hills, Hyderabad (On-site) Role Type: Internship (with potential to convert)

About ReelOnGo
ReelOnGo is India’s fastest instant content service, enabling customers to book trained iPhone ReelMakers who deliver reels within minutes. With 10,000+ reels delivered, 200+ creators, and growing demand across weddings, events, and brands, we’re redefining how content is bought and delivered.

Why This Role Matters

Most teams think the job is done once a booking is confirmed, but we don’t. At ReelOnGo, we own the customer’s experience from the moment they book until the last reel is in their hands and they’re genuinely happy with it. Whether that means coordinating with ReelMakers on the ground, jumping on a quick call, or finding a creative fix in the middle of an event, our goal is simple: make sure every customer’s moment is captured the way they imagined. Our customers come to us for days that matter: a wedding that happens once in a lifetime, a product launch, a birthday, a brand’s big event. Every interaction is a chance to turn a customer into someone who books again and tells their friends.

What You’ll Do

• Own the customer journey from booking confirmation to final delivery across chat (CRM, WhatsApp, Instagram) and phone.
• Brief ReelMakers on customer expectations and coordinate with them before, during, and after events.
• Resolve issues such as delays, reshoot requests, edits, and delivery concerns quickly and thoroughly, getting to the root cause and not just the visible issue.
• Collaborate directly with ReelMakers, ops, sales, finance, and leadership to resolve customer concerns.
• Collect feedback, reviews, and testimonials, and drive repeat bookings and referrals.
• Surface recurring issues and help improve our service, processes, and creator quality.

What We’re Looking For

• Fluent in English and Telugu; Hindi is a plus.
• Strong problem-solving skills and the determination to see issues through.
• Calm and composed when things go wrong during a live event.
• Comfortable using technology and learning new tools.
• Experience in customer support, hospitality, or event coordination is preferred but not mandatory.

What You’ll Get

• High ownership and the freedom to solve problems end-to-end.
• A role with significant learning and growth as we build the future of instant content.
• Exposure to every function in the company and opportunities to influence how we operate.
• Work closely with founders and the core team.
• Paid internship with performance-based growth and conversion opportunity.

Stipend: ₹15,000/- (Depending on performance in interview)