Customer Success Executive - International B2B SaaS

Codewinglet Private Limited; Surat; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

5-day work week

On-time salary disbursement

Job summary

Codewinglet Pvt. Ltd. is seeking a Customer Success Executive to serve international B2B SaaS clients from Surat. Freshers and candidates with up to 3 years of experience are welcome. You will learn the SaaS platform, understand client needs, demonstrate features, and guide onboarding while building strong relationships.

You will communicate with global customers, coordinate onboarding, collect feedback, and support ongoing account growth in a dynamic AI-enabled product environment.

Qualifications

• Freshers, students and recent graduates are welcome to apply.
• 0–3 years in Customer Success, Client Relationship Management, Customer Support, Account Management or related roles can apply.
• Bachelor’s degree in Business Administration, Marketing, Digital Marketing, Computer Applications, IT or related field preferred.
• Prior SaaS/IT services experience with international clients is an advantage but not mandatory.
• Willingness to learn about software and AI-powered products is important.

Responsibilities

• Research prospective customers and prepare for client calls and product demonstrations.
• Communicate with domestic and international clients via email, calls and online meetings.
• Understand customer requirements and explain product features.
• Support onboarding and help users create and manage assessments.
• Coordinate issue resolution and ensure timely follow-ups.
• Maintain client relationships and contribute to satisfaction and retention.
• Collect customer feedback and share with cross-functional teams.
• Maintain accurate CRM data and meeting notes.
• Identify opportunities to improve the customer experience and grow accounts.

Skills

English communication

Active listening

Interpersonal skills

Customer empathy

Product orientation

Organisational skills

Willingness to learn

MS Office / Google Workspace

Education

Bachelor’s degree in Business Administration / Marketing / IT or related field

Tools

CRM tools

Job description

Job Title: Customer Success Executive – International B2B SaaS

Experience: 0 to 3 Years (Freshers can Apply)

Company: Codewinglet Pvt Ltd

Location: Surat, Gujarat (Must be based in Surat or willing to relocate)

Work Mode: Work from Office (WFO)

Employment Type: Full-time

About Codewinglet

Codewinglet Pvt. Ltd. is an AI-first engineering company building modern software products and solutions across AI, web, backend, and cloud technologies. We help businesses turn their ideas into innovative and scalable digital solutions.

About The Role

We are looking for a customer-focused and proactive Customer Success Executive to join our team and work with international B2B SaaS customers.

Our SaaS product is an online assessment platform that helps businesses manage assessments for recruitment, education, employee training, and certification.

In this role, you will understand customer requirements, explain product features, support product demonstrations, guide customers through onboarding, and build strong client relationships. This position is suitable for freshers who are eager to learn as well as experienced candidates looking to grow in customer success, client management, and SaaS.

Key Responsibilities

• Research prospective customers and prepare for client calls and product demonstrations.
• Communicate with domestic and international clients through emails, calls, and online meetings.
• Understand customer requirements, business needs, and challenges with their existing assessment processes.
• Learn the product and demonstrate relevant features based on customer requirements.
• Support customer onboarding and help users get started with creating and managing assessments.
• Respond to customer queries, coordinate issue resolution, and ensure timely follow-ups.
• Maintain strong client relationships and contribute to customer satisfaction and retention.
• Collect customer feedback and share it with the business, marketing, and development teams.
• Maintain accurate customer records, meeting notes, CRM data, and follow-up tasks.
• Identify opportunities to improve the customer experience and support the growth of existing accounts.

Required Skills

• Good verbal and written English communication skills.
• Strong listening, interpersonal, and problem-solving abilities.
• Interest in customer-facing roles, software products, AI tools, and SaaS platforms.
• Ability to understand customer needs and explain product features in simple language.
• Good organisational skills, time management, and attention to detail.
• Willingness to learn, accept feedback, take ownership, and work with different teams.
• Basic familiarity with MS Office, Google Workspace, CRM tools, or project management tools is an advantage.

Eligibility & Qualifications

• Freshers, students, and recent graduates are welcome to apply.
• Candidates with 0 to 3 years of experience in Customer Success, Client Relationship Management, Customer Support, Account Management, Sales Support, or related roles can apply.
• A bachelor's degree in Business Administration, Marketing, Digital Marketing, Computer Applications, IT, or a related field is preferred.
• Prior experience in SaaS, IT services, software products, or working with international clients is an advantage but not mandatory.
• No advanced technical or AI expertise is required. A willingness to learn about software and AI-powered products is important.

What you'll Learn?

• Customer success and client relationship management.
• SaaS product demonstrations and customer discovery.
• Customer onboarding and product adoption.
• International client communication and account management.
• CRM management, customer feedback, and cross-team coordination.
• Practical exposure to AI tools and modern software products.

Why Join Codewinglet?

• Work in an AI-first engineering environment.
• Gain exposure to AI agents, GenAI, cloud technologies, and modern software products.
• Learn through practical experience and guidance from the team.
• Build your communication, client management, and professional skills.
• Grow your career in customer success and the international B2B SaaS industry.
• Work in a collaborative team with flexible working hours and a 5-day work week policy.
• High-Growth, Fast-Paced Learning Environment.
• Competitive & Industry-Aligned Compensation.
• Supportive & Transparent Leadership.
• Stable Team Culture with Regular Engagement Activities.
• On-Time Salary Disbursement.

Ready to start or grow your career in Customer Success?

Join Codewinglet Pvt. Ltd. and help international customers get the best value from innovative software products while building a strong foundation for your career.