Customer Success Executive in Mumbai

UniAcco; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

UniAcco in Mumbai is seeking a student accommodation support executive to be the main point of contact for queries, guiding applicants through booking steps, documentation, and move-in.

You will respond via calls, email, WhatsApp, and other channels, coordinate with partners and internal teams, and ensure timely updates and high satisfaction.

Qualifications

• Excellent communication and listening skills supported by a customer-first approach.
• Ability to manage inquiries via calls, email, WhatsApp, and chat channels.
• Proficiency with CRM systems to document interactions and updates.

Responsibilities

• Act as the primary point of contact for students regarding accommodation-related queries.
• Respond to student inquiries via calls, emails, WhatsApp, and other communication channels.
• Provide timely updates on booking status, documentation requirements, and move-in processes.
• Coordinate with property partners and internal teams to resolve customer concerns efficiently.
• Handle escalations and ensure prompt resolution while maintaining a high level of customer satisfaction.
• Maintain accurate records of interactions and updates in CRM systems.
• Follow up proactively with students to ensure a smooth booking and onboarding experience.
• Assist students with booking modifications, cancellations, and special requests as per company guidelines.
• Collaborate with sales, operations, verification, and other stakeholders to ensure seamless service delivery.
• Meet customer satisfaction and response time targets.

Skills

Customer service

Clear communication

Multi-channel support

Job description

• Act as the primary point of contact for students regarding accommodation-related queries.
• Respond to student inquiries via calls, emails, WhatsApp, and other communication channels.
• Provide timely updates on booking status, documentation requirements, and move-in processes.
• Coordinate with property partners and internal teams to resolve customer concerns efficiently.
• Handle escalations and ensure prompt resolution while maintaining a high level of customer satisfaction.
• Maintain accurate records of interactions and updates in CRM systems.
• Follow up proactively with students to ensure a smooth booking and onboarding experience.
• Assist students with booking modifications, cancellations, and special requests as per company guidelines.
• Collaborate with sales, operations, verification, and other stakeholders to ensure seamless service delivery.
• Meet customer satisfaction and response time targets.

Key Responsibilities

• Act as the primary point of contact for students regarding accommodation-related queries.
• Respond to student inquiries via calls, emails, WhatsApp, and other communication channels.
• Provide timely updates on booking status, documentation requirements, and move-in processes.
• Coordinate with property partners and internal teams to resolve customer concerns efficiently.
• Handle escalations and ensure prompt resolution while maintaining a high level of customer satisfaction.
• Maintain accurate records of interactions and updates in CRM systems.
• Follow up proactively with students to ensure a smooth booking and onboarding experience.
• Assist students with booking modifications, cancellations, and special requests as per company guidelines.
• Collaborate with sales, operations, verification, and other stakeholders to ensure seamless service delivery.
• Meet customer satisfaction and response time targets.

About Company: UniAcco (by Adventum Student Living Private Limited) intends to build a cutting-edge, technology-based platform to provide end-to-end solutions to international students to achieve their dreams. We started the journey with UniAcco (a global student accommodation platform) in 2019 and launched UniCreds (a marketplace for education loans) in 2020. Our third vertical, UniScholarz, which was recently launched, is a global counseling platform that offers effective mentoring by specialized counselors. These three consumer tech-led companies enable students to have the most hassle-free experience in reaching their educational goals free of cost. Because we believe dreams shouldn't be compromised under any circumstances.