Customer Service Representative

Micro1; India; Remote; INR 558,000 - 893,000; Part time

Job summary

Cashback24x7 is seeking an experienced Customer Service Representative to join our remote team on a contract basis. You will manage customer interactions across multiple channels, ensuring empathy and service excellence while helping train AI models to understand customer intent.

You will use CRM tools to track interactions, resolve issues, and maintain high-quality communication. The role requires 5+ years in customer service, strong written and verbal skills, and the ability to work

Qualifications

• 5+ years of professional customer service experience with complex issue resolution.
• Exceptional written and verbal communication with clarity and empathy.
• Ability to multitask and stay organized in a fast-paced remote environment.
• Strong problem-solving and de-escalation skills.
• Proficiency with CRM systems and general tech savviness.

Responsibilities

• Handle, resolve, and follow up on customer inquiries, complaints, and feedback through various channels with professionalism and care.
• Utilize CRM tools to record, track, and update customer interactions, ensuring data accuracy and timely responses.
• De-escalate conflicts and provide empathetic solutions for customer satisfaction.
• Collaborate with cross-functional teams to improve service processes and share insights.
• Assist in training AI models to understand customer needs and intents.

Skills

Customer service

CRM proficiency

Written & verbal communication

Multitasking

Conflict resolution

Remote work

Tools

CRM software

Job description

Job Title: Customer Service RepresentativeJob Type: ContractLocation: Remote

Job Summary:We are seeking an experienced Customer Service Representative to join our customer's team. As a subject matter expert, you will manage customer interactions across multiple channels, ensuring each touchpoint reflects service excellence and empathy. You will help train AI in understanding customer intent, foster customer satisfaction, and uphold the highest standards of communication.

Key Responsibilities

• Handle, resolve, and follow up on customer inquiries, complaints, and feedback through various channels with professionalism and care.
• Utilize CRM tools to record, track, and update customer interactions, ensuring data accuracy and timely responses.
• De-escalate conflicts, apply expert problem-solving strategies, and deliver empathetic solutions for optimal customer satisfaction.
• Collaborate with the customer's team to continuously enhance service processes and share insights that drive improvements.
• Act as a subject matter expert by assisting in training AI models to understand and anticipate customer needs and intents.
• Maintain up-to-date product knowledge to deliver accurate information and recommendations to customers.
• Adhere strictly to process standards and service protocols for consistent, high-quality outcomes.

Required Skills and Qualifications

• Minimum 5+ years of professional customer service experience with proven expertise in complex issue resolution.
• Exceptional written and verbal communication skills, with an emphasis on clarity, empathy, and responsiveness.
• Demonstrated ability to multitask, manage time efficiently, and stay organized in a fast-paced remote environment.
• Advanced critical thinking, conflict resolution, and de-escalation techniques.
• Proficiency with CRM systems and general tech savviness.
• Strong attention to detail and dedication to process adherence and service excellence.
• Experience handling complaints, feedback, and providing thorough follow-up to ensure customer satisfaction.

Preferred Qualifications

• Experience collaborating with cross-functional teams or AI/technology-driven customer service environments.
• Background in training or mentoring new representatives or AI models.
• Certification in customer service, conflict management, or related fields.

Additional Info

As a Customer Service Representative on the customer's team, you will play a pivotal role in shaping exceptional customer experiences while advancing the effectiveness of AI-driven service touchpoints. This opportunity is ideal for professionals passionate about communication, service, and continuous improvement in a dynamic remote setting.