Customer Success Engineer II - Database

DigitalOcean; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

DigitalOcean in Hyderabad is looking for a Technical Support Engineer to deliver hands-on support for database and cloud infrastructure issues. Ideal candidates will have 2-5 years of experience in technical support or cloud engineering, coupled with strong skills in PostgreSQL, MySQL, and other major database systems. The role requires excellent communication skills and the ability to work well in a fast-paced environment while providing top-notch customer experiences.

Qualifications

• 2–5 years of experience in technical support, DevOps, or cloud engineering.
• Hands‑on experience with major database systems such as PostgreSQL, MySQL, Redis, and MongoDB.
• Strong foundational knowledge of Linux, networking, and cloud infrastructure.
• Understanding of database fundamentals including backups, replication, and performance tuning.
• Strong troubleshooting skills across application, database, and infrastructure layers.

Responsibilities

• Deliver hands-on technical support for database and cloud infrastructure issues.
• Diagnose and resolve production issues impacting database performance.
• Guide customers in designing scalable database architectures.
• Collaborate with senior engineers to support onboarding and migrations.
• Analyze customer architectures to identify improvement opportunities.

Skills

Technical support

DevOps

Cloud engineering

Troubleshooting

Effective communication

Tools

PostgreSQL

MySQL

Redis

MongoDB

Kubernetes

Terraform

Kafka

Ansible

Job description

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

What You’ll Do

• Deliver hands‑on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high‑performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations contributing to root cause analysis and resolution
• Analyze customer architectures to identify improvement opportunities and recommend best practices
• Participate in incident response and on‑call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

Required Experience & Skills

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands‑on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer‑first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast‑paced environment

Preferred Qualification

• Proven experience contributing to open‑source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi‑cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands‑on experience with Infrastructure‑as‑Code tools such as Terraform, Helm, or Ansible.
• Contributions to open‑source projects, technical blogs, or documentation related to databases or cloud‑native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

Location: Hyderabad, India

DigitalOcean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.