Customer Success Engineer

DigitalOcean; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Career development resources

Flexible time off policy

Employee Stock Purchase Program

Job summary

A cloud technology company located in Hyderabad, India, is seeking a Customer Success Engineer. The role involves engaging with customers to resolve technical issues, leveraging cloud and Linux expertise. Candidates should possess strong analytical skills and a passion for customer support, ensuring clients can effectively utilize DigitalOcean’s cloud solutions. Competitive benefits and career development opportunities are provided.

Qualifications

• Strong background in cloud technology and Linux systems.
• Experience in Customer Success or Solutions Architecture roles.
• Ability to explain technical concepts clearly.

Responsibilities

• Respond to technical and product questions from customers.
• Troubleshoot application and product issues.
• Help architect high-availability solutions.

Skills

Cloud technology expertise

Linux systems experience

Strong analytical skills

Customer support passion

Communication skills

Tools

Linux

Kubernetes

MySQL

PostgreSQL

Django

Job description

Join to apply for the Customer Success Engineer role at DigitalOcean

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast‑paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are looking for creative problem‑solvers who are eager to help our business customers scale. Reporting to the Manager of Customer Success, a Customer Success Engineer will engage with our largest customers every day, solving their problems and ensuring that they are able to grow on top of DigitalOcean. As the voice of the customer, you have the opportunity to influence product decisions while helping to build the next great cloud company!

What You'll Be Doing

• Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls
• Troubleshoot application and product issues
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Work both collaboratively and independently within a team setting (we love Slack!)
• Identify, communicate, and document process & policy improvement
• Incident management and escalations
• Help combat fraud and abuse on the platform
• Collaborate with other teams and departments to improve the customer's experience
• Help architect HA solutions for fast‑growing and new customers

What We'll Expect From You

• Strong background in cloud technology and Linux systems
• Passionate about technology and customer support
• Strong identity with our brand and team culture
• Strong analytical skills and pattern recognition
• Prior experience in similar environments in Customer Success, or Solutions Architecture type roles.
• Strong communication skills, with the ability to explain technical concepts in clear and concise terms
• A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, and set appropriate expectations.

Technical Skills

• Applied knowledge in areas like:
• Linux, Debian, Ubuntu, Django, etc
• Networking and Storage
• Kubernetes, CI/CD
• Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB).
• Bonus: Certifications such as RHCE, CKA, and/or CKAD
• Bonus: Experience troubleshooting basic and advanced Kubernetes issues, from pods and deployments to the control plane
• This job is located in Hyderabad, India

Why You'll Like Working for DigitalOcean

• We innovate with purpose. You’ll be a part of a cutting‑edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high‑performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well‑being. Regardless of your location, we will provide you with a competitive array of benefits to support you—from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• DigitalOcean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.