Sr. Cloud Support Engineer-Database

DigitalOcean; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Employee Assistance Program

Flexible time off policy

Career development resources

Job summary

DigitalOcean is seeking a Cloud Support Engineer - Database in Bengaluru, India. In this hybrid role, you will provide exceptional technical support for cloud infrastructure and database technologies, assisting customers in optimizing performance and resolving complex issues. Ideal candidates have 2-5 years of experience with strong skills in PostgreSQL, MySQL, and cloud environments. You will be part of a dynamic team, contributing to customer success and platform enhancements, while developing your abilities in a fast-paced setting.

Qualifications

• 2–5 years of experience in technical support or cloud engineering.
• Hands‑on experience with major database systems such as PostgreSQL and MySQL.
• Strong foundational knowledge of Linux and cloud infrastructure.

Responsibilities

• Deliver hands‑on technical support for database and cloud infrastructure issues.
• Diagnose and resolve production issues impacting database performance.
• Collaborate with senior engineers and stakeholders to support onboarding.

Skills

Technical support experience

Database technologies expertise

Cloud infrastructure knowledge

Troubleshooting skills

Customer-first mindset

Effective communication skills

Tools

PostgreSQL

MySQL

Kubernetes

Ansible

Terraform

Job description

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross‑functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands‑on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud‑native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity.
• Guide customers in designing scalable, reliable, and high‑performing database architectures on DigitalOcean.
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on‑call rotations to support critical customer issues.
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements.
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add To DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles.
• Hands‑on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong foundational knowledge of Linux, networking, and cloud infrastructure concepts.
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning.
• Strong troubleshooting skills across application, database, and infrastructure layers.
• Customer‑first mindset with a passion for solving technical problems and delivering great support experiences.
• Effective communication skills with the ability to explain technical concepts clearly.
• Ability to work both independently and collaboratively in a fast‑paced environment.

Preferred Qualification

• Proven experience contributing to open‑source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi‑cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes).
• Hands‑on experience with Infrastructure‑as‑Code tools such as Terraform, Helm, or Ansible.
• Contributions to open‑source projects, technical blogs, or documentation related to databases or cloud‑native technologies.
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator.
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Bengaluru, India.

Why You’ll Like Working for DigitalOcean

• We innovate with purpose and simplify cloud and AI so builders can focus on creating software that changes the world.
• We prioritize career development with resources such as conferences, training, and LinkedIn Learning courses.
• We care about your well‑being with benefits ranging from Employee Assistance Program to flexible time off policy.
• We reward our employees with competitive salary, bonus opportunities, and equity compensation.
• DigitalOcean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Application Limit

You may apply to a maximum of 3 positions within any 180‑day period.