Customer Success Engineer

Recro; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Recro is seeking a Customer Success Engineer/Technical Support Engineer to support enterprise customers, troubleshoot production issues, and ensure smooth operation of cloud-based applications. You will collaborate with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver an exceptional customer experience.

Responsibilities include troubleshooting production issues, investigating incidents using logs and SQL, performing RCA, supporting REST APIs

Qualifications

• 1–3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support.
• Strong understanding of SQL and REST APIs.
• Experience with Postman, webhooks, and API troubleshooting.
• Exposure to cloud platforms such as AWS, GCP, or Azure.
• Strong exposure with Linux, application logs, and production incident management.
• Knowledge of monitoring tools such as CloudWatch, Datadog, Grafana, or similar.
• Basic understanding of Docker and Kubernetes is a plus.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Troubleshoot and resolve production issues for enterprise customers.
• Investigate incidents using application logs, SQL queries, and monitoring tools.
• Perform Root Cause Analysis (RCA) and drive issue resolution.
• Support REST APIs, webhooks, integrations, and authentication workflows.
• Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.
• Manage customer onboarding, technical implementations, and ongoing production support.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Ensure timely resolution of support tickets while adhering to SLAs.

Skills

SQL

REST APIs

Troubleshooting

Customer Success

Communication skills

Documentation

Analytical thinking

Tools

Postman

CloudWatch

Datadog

Grafana

Docker

Kubernetes

Job description

Customer Success Engineer (Data & Automation)

Location: Gurugram (Onsite), 5 days/week

Experience: 1-3 Years

Joining Timeline: Immediate

About the Role:

We are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support to enterprise customers, troubleshoot production issues, and ensure seamless operation of cloud-based applications. You will work closely with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver an exceptional customer experience.

Responsibilities:

• Troubleshoot and resolve production issues for enterprise customers.
• Investigate incidents using application logs, SQL queries, and monitoring tools.
• Perform Root Cause Analysis (RCA) and drive issue resolution.
• Support REST APIs, webhooks, integrations, and authentication workflows.
• Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.
• Manage customer onboarding, technical implementations, and ongoing production support.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Ensure timely resolution of support tickets while adhering to SLAs.

Requirements:

• 1-3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support.
• Strong understanding of SQL and REST APIs.
• Experience with Postman, webhooks, and API troubleshooting.
• Exposure to cloud platforms such as AWS, GCP, or Azure.
• Strong exposure with Linux, application logs, and production incident management.
• Knowledge of monitoring tools such as CloudWatch, Datadog, Grafana, or similar.
• Basic understanding of Docker and Kubernetes is a plus.
• Excellent analytical, problem-solving, and communication skills.

Good to Have:

• Experience supporting SaaS or enterprise software products.
• Exposure to AI/LLM integrations, workflow automation, or low-code platforms.