Customer Success Engineer

TymblHub; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

TymblHub is seeking a Customer Success Engineer (Data & Automation) for Gurgaon on-site. The role involves supporting enterprise customers, troubleshooting production issues, and ensuring smooth operation of cloud-based applications.

You will collaborate with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver excellent service. Ideal candidates have 1–3 years in technical support or customer success, strong SQL and REST API skills, experience

Qualifications

• 1-3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support.
• Strong understanding of SQL and REST APIs.
• Experience with Postman, webhooks, and API troubleshooting.
• Experience with scripting using Python or JavaScript.
• Exposure to cloud platforms such as AWS, GCP, or Azure.

Responsibilities

• Troubleshoot and resolve production issues for enterprise customers.
• Investigate incidents using application logs, SQL queries, and monitoring tools.
• Perform RCA and drive issue resolution.
• Support REST APIs, webhooks, integrations, and authentication workflows.
• Collaborate with Engineering, Product, and DevOps to resolve customer-reported issues.

Skills

SQL

REST APIs

Python/JavaScript

Postman

Webhooks

Cloud platforms

Linux

Monitoring tools

Tools

Postman

Docker

Kubernetes

Job description

# Customer Success EngineerRecroPosted on October 11, 2026---Experience1 - 3 yrsJob LocationGurgaon / Gurugram, IndiaVacancy1DesignationUnmapped Designation (Legacy Sentinel)Job TypeONSITE---## Job Description## Job Summary**Customer Success Engineer (Data & Automation)****Location:** **Gurugram** (Onsite), 5 days/week**Experience:** **1-3 Years****Joining Timeline: Immediate**## About the RoleWe are looking for a **Customer Success Engineer/Technical Support Engineer** to provide technical support to **enterprise customers**, **troubleshoot production issues**, and ensure seamless operation of **cloud-based applications**. You will work closely with Engineering, Product, and Customer Success teams to **resolve complex technical challenges** and deliver an exceptional customer experience.## Key Responsibilities* **Troubleshoot** and **resolve production issues** for enterprise customers.* Investigate incidents using **application logs**, **SQL queries**, and **monitoring****tools**.* Perform Root Cause Analysis (**RCA**) and drive issue resolution.* Support **REST APIs**, **webhooks**, **integrations**, and **authentication****workflows**.* Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.* Manage **customer onboarding**, **technical implementations**, and ongoing **production support**.* Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.* Ensure timely resolution of **support tickets** while adhering to **SLAs**.## Requirements* **1-3 years of experience** in Technical Support, Product Support, Customer Success Engineering, or Application Support.* Strong understanding of **SQL** and **REST APIs**.* Experience with **Postman**, **webhooks**, and **API troubleshooting**.* Experience with **scripting using Python or JavaScript**.* Exposure to cloud platforms such as **AWS**, **GCP**, or **Azure**.* Strong exposure with **Linux**, **application logs**, and **production incident management**.* Knowledge of **monitoring tools** such as CloudWatch, Datadog, Grafana, or similar.* Basic understanding of **Docker** and **Kubernetes** is a plus.* **Excellent analytical, problem-solving, and communication skills.**## Good to Have* Experience **supporting SaaS or enterprise software products.*** Exposure to **AI/LLM integrations, workflow automation, or low-code platforms.**---