Customer Success - edtech

SHRS - SARIKA HR SOLUTIONS; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Benefits offered by this job

Competitive salary with incentives

Career growth opportunities

Collaborative and supportive work环境

Job summary

SHRS - SARIKA HR SOLUTIONS in Bengaluru seeks an experienced Academic Mentor to guide students throughout their learning journey. You will provide personalized academic guidance, track progress, and support successful course completion.

Join a fast-paced EdTech environment focusing on student engagement, retention, and CRM-driven record keeping, with opportunities for career growth and professional development.

Qualifications

• Bachelor's degree in any discipline required.
• Minimum 2 years of experience in Academic Mentoring, Student Success, Academic Counseling, EdTech, or related role.
• Excellent English communication and interpersonal skills required.
• Strong problem-solving, relationship management, and organizational abilities.
• Proficiency in MS Office and CRM tools.
• Ability to manage multiple students in a fast-paced environment.

Responsibilities

• Mentor students and provide personalized academic guidance.
• Conduct regular follow-ups to track student progress and resolve academic concerns.
• Motivate students to achieve learning goals and complete their courses successfully.
• Coordinate with faculty and internal teams to ensure timely resolution of student queries.
• Monitor student engagement and implement strategies to improve retention.
• Maintain accurate student records and update all interactions in the CRM.
• Deliver an exceptional student experience by providing proactive support.

Skills

English communication

Interpersonal skills

Problem solving

Relationship management

Organizational skills

Multi-student management

Education

Bachelor's degree in any discipline

Tools

MS Office

CRM tools

Job description

We are looking for an experienced Academic Mentor to guide and support students throughout their learning journey. The ideal candidate should be passionate about student success, capable of building strong relationships, and committed to improving student engagement, retention, and course completion.

Key Responsibilities

• Mentor students and provide personalized academic guidance.
• Conduct regular follow-ups to track student progress and resolve academic concerns.
• Motivate students to achieve learning goals and complete their courses successfully.
• Coordinate with faculty and internal teams to ensure timely resolution of student queries.
• Monitor student engagement and implement strategies to improve retention.
• Maintain accurate student records and update all interactions in the CRM.
• Deliver an exceptional student experience by providing proactive support.

Requirements

• Bachelor's degree in any discipline.
• Minimum 2 years of experience in Academic Mentoring, Student Success, Academic Counseling, EdTech, or a related role.
• Excellent English communication and interpersonal skills.
• Strong problem-solving, relationship management, and organizational abilities.
• Proficiency in MS Office and CRM tools.
• Ability to manage multiple students in a fast-paced environment.

Preferred Skills

• Experience in EdTech or online learning platforms.
• Strong student engagement and retention skills.
• Target-driven mindset with a customer-first approach.

Benefits

• Competitive salary with performance incentives.
• Career growth and learning opportunities.
• Collaborative and supportive work environment.
• Training and professional development programs.