Customer Success Associate

peopleHum; Mumbai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Free lunches

Snacks and beverages

Training with experts

Casual work environment

Job summary

A leading technology platform in Mumbai is looking for candidates for positions that emphasize client onboarding and relationship management. Ideal applicants are freshers with excellent communication skills, a problem-solving mindset, and an understanding of technology trends. The role offers a vibrant work culture with ample training and growth opportunities. Candidates who are strategic thinkers and possess a customer-oriented approach will fit well. Join us to be part of a transformative work environment driven by innovation.

Qualifications

• Freshers are welcome to apply for this position.
• Excellent communication skills are necessary for customer interactions.
• Must possess a strategic mindset for building relationships.
• Empathy and patience towards customers are essential.
• A creative attitude towards understanding new technologies is beneficial.

Responsibilities

• Create a roadmap for client success with the product.
• Become a platform expert to offer customer solutions.
• Build and maintain client relationships by understanding their business.
• Identify churn threats and address client dissatisfaction.
• Spot additional opportunities to grow the business with clients.

Skills

Communication

Empathy

Problem Solving

Product knowledge

Time management

Interpersonal skills

Analytical skills

Positive attitude

Client relation

Education

MBA

BBA

MCom

BCom

Finance or similar courses

Job description

DISCLAIMER: This position is open only for candidates in Mumbai. Applications from other locations will not be considered.

About Us

peopleHum is a Human Capital Platform, built for the next decade, we're on a mission to transform "The Future of Work". The winner of the 2019 Global Codie award, used by organizations around the world.

It is an intuitive, agile and integrated platform built for a complete multi- generational employee experience, from hiring to performance, engagement and HRMS, with the power of machine learning and automation.

Find out more - https://www.peoplehum.com

Responsibilities

• Onboarding: This involves creating a roadmap for client success with the product. Onboarding also sets the tone for the relationship and ensures the client feels supported from day one.
• Platform Training: This involves becoming a platform expert yourself to be able to objectively map and provide solutions to customer problems via the strengths of the platform.
• Building Client Relationships: This needs understanding client business models and aligning product value with their goals. It requires tailoring communication styles and strategies to meet the client's needs.
• Preventing Customer Churn: Identifying and addressing potential churn threats is crucial. It involves understanding the root cause of client dissatisfaction and developing effective solutions.
• Spotting More Opportunities: Recognizing opportunities for further business is a skill, and it requires a deep understanding of the client's evolving needs. Ensuring they know how additional products or services of the platform can benefit them.

Requirements

• MBA, BBA, MCom, BCom, Finance, or similar courses.
• This position is for freshers.
• Communication skills to be top-notch to handle situations confidently in front of a customer
• Strategic Thinking to identify and build long-term relationships toward customer success and in turn benefit the platform.
• Empathy and Patience towards customers, ability to pick up a phone and talk to the customer any time needed and do it repeatedly if needed to ensure the customer understands the benefit wherever possible.
• Problem-solving mindset to ensure that the customer problems are looked at from different perspectives to arrive at a solution.
• Technology Proficiency in understanding GenAI, Automation, and Social Media Integrations amongst other technical integrations to propose and discuss with customers is good to have.
• Creative and Technology Oriented to learn and understand what is new in the area of Generative AI, and how large businesses are adopting it.

What can we do for you?

We will provide you with an opportunity to work in a global technology driven scale platform set driven by AI and automation technologies. The opportunity is to lead a critical function to grow the prevalence of Avniro products in global markets.

Training

We provide you any and all training in our in-house training center with experts on various aspects of business, sales, product, technology, marketing, customer handling techniques and global business practices

Others

We provide a unique culture that is a mix of casual and hip. With beanbags, collaboration and no dress code we provide you free lunches, snacks, beverages so that you can focus on opportunities and growth

DISCLAIMER: This position is open only for candidates in Mumbai. Applications from other locations will not be considered.

Must have skills

• Communication
• Empathy
• Problem Solving
• Product knowledge
• Time management
• Interpersonal skills
• Analytical skills
• Positive attitude
• client relation