Customer Success Associate

Roundglass Living; Mohali; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Roundglass Living is hiring for an Associate, Customer Success in Mohali to onboarding corporate clients on the Living platform and drive ongoing engagement. You will coordinate with Sales, Support, Product and Marketing to ensure smooth onboarding and achieve key metrics like adoption and activity.

The role requires experience with customer success, excellent communication, and flexibility to work across European time zones. Regular reporting and renewal efforts are part of the scope.

Formación

• Experience in customer success, especially with global clients.
• Excellent written and spoken communication skills.
• Understanding of sports ecosystems is a plus.
• Ability to plan onboarding and engagement activities across time zones.

Responsabilidades

• Coordinate onboarding for corporate clients on Living platform.
• Collaborate with Sales, Support, Product and Marketing teams.
• Drive client adoption and activity, monitor metrics.
• Provide regular monthly reporting to clients and internal teams.
• Support contract renewals through demonstrated outcomes.

Conocimientos

Customer Success

Global clients

Communication

Onboarding

Stakeholder mgmt

Planning

Time zone alignment

Descripción del empleo

Position Title: Associate, Customer Success

Position Type: Regular, Full-Time

Who we are:

Roundglass is a wholistic wellbeing company working to empower healthier lives, stronger communities, and a more sustainable world. That “w” in “wholistic” is there for a reason: We believe true wellbeing spans the whole human experience, from how we care for ourselves to our connections with others and the planet.

We're driven by a mission to make wellbeing accessible and actionable for everyone, everywhere. That mission shapes how we work and show up for each other. If you're committed to creating meaningful impact and want to help build a culture that reflects it, we'd love to meet you.

We bring that vision to life in different ways: through technology and personal wellbeing, sports and human performance, community development, environmental stewardship, and global dialogue.

Roundglass Living helps organizations everywhere support their people. The app delivers personalized wellbeing guidance rooted in science, with custom daily plans for goals like stressing less, sleeping better, and building habits that last.

Roundglass Foundation drives our development work in communities and ecosystems across India, from empowering rural villages to nurturing world-class athletes and documenting biodiversity.

About the role:

Associate, Customer Success will function as part of the Living B2B Customer Success team to ensure onboarding and engagement of corporate clients on Living.

The role holder will coordinate with internal stakeholder teams like Sales, Support, Product and Marketing and Wellbeing Centre experts to onboard new clients on Living as per established SOPs by team leadership and work towards achieving key metrics like B2B user adoption rate, user activity rate etc. Long-term client engagement and contract renewal would depend largely on the outcomes achieved by the Associate, Customer Success.

What you’ll do:

• Work closely with Lead Customer Success in new client onboarding plans
• Plan and implement launch calendar, launch communication kit, Living demo for users for maximum impact during onboarding
• Plan and implement monthly wellness theme-based engagement plans to achieve continuous rise in adoption rates and user activity
• Plan and connect with client SPOCs on a timely manner to review progress and gather feedback
• Provide reporting to both client and internal stakeholders at regular intervals like monthly reports, client MIS for team etc.

Skills & Qualifications:

• Customer Success Experience: A minimum of 6-7 years, someone who managed global clients.
• Exceptional Communication Skills: Since this position will primarily interface with European sports clients, excellent communication skills are prime.
• Sports Ecosystem Knowledge: A good understanding of the sports ecosystems will be beneficial. This role will focus on strategizing ways to drive adoption of the Living App through various channels within sports clubs / academies and other channels exposed by our global accounts.
• Flexible Work Hours: Should be available to work in European time zones.
• Good exposure to planning and implementing client outcome
• Ability to handle requests from multiple clients at any given time
• Strong understanding and adherence of established processes
• Ability to practice and propagate wellness solutions available on Living and other Roundglass domains

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people.

We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community, and we are always looking for people who share our passion.

To learn more, visit our Website, Facebook, Instagram and LinkedIn.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.