Lead, Customer Success

Roundglass; Sahibzada Ajit Singh Nagar; Presencial; INR 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits

Descripción de la vacante

Roundglass Living in Mohali, India seeks a Lead, Customer Success to run day-to-day CS operations across Services, Implementation, and Support. This leadership role is hands-on and based in India, driving customer launch success, activation, engagement, and high-quality service.

You will manage health, actions, and interventions to ensure a superior customer experience. The role requires 8+ years in CS, AM, implementation or related functions, with a track record of building strong customer

Formación

• 8+ years of experience across Customer Success, Account Management, Implementation, or related functions.

Responsabilidades

• Lead Day-to-Day Customer Success & Team Execution
• Own Account Health, Adoption & Customer Interventions
• Lead Customer Onboarding & Implementation
• Strengthen Customer Relationships & Account Growth
• Own Customer Support & Service Quality
• Turn Customer Insights into Action
• Drive Operational Excellence

Conocimientos

Customer Success

Account Management

Implementation

Professional Services

Customer Support

Team Leadership

Operational Excellence

Descripción del empleo

Position Title

Lead, Customer Success

Location

Mohali, India

Position Type

Regular, Full-Time

About the role

We are looking for a Lead, Customer Success to run the day-to-day Customer Success operation for Roundglass Living across Services, Implementation, and Customer Support. This is a hands‑on operating leadership role based in India. You will be responsible for ensuring customers launch successfully, users activate and engage with the platform, account health is actively managed, customer issues are resolved effectively, and teams deliver a consistent, high‑quality experience. ...

What you’ll do

• Lead Day-to-Day Customer Success & Team Execution
• Own Account Health, Adoption & Customer Interventions
• Lead Customer Onboarding & Implementation
• Strengthen Customer Relationships & Account Growth
• Own Customer Support & Service Quality
• Turn Customer Insights into Action
• Drive Operational Excellence

Requirements

8+ years of relevant experience across Customer Success, Account Management, Implementation, Professional Services, Customer Support, or related customer-facing functions. ...

Benefits

Why Roundglass ...