Customer Success Associate

Roundglass Living; Mohali; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Roundglass Living in Mohali, India, is seeking an Associate, Customer Success to onboard and engage corporate clients on Living. You will coordinate with Sales, Support, Product and Marketing to ensure successful onboarding and ongoing engagement, aiming for strong adoption and renewal outcomes.

The role requires exceptional communication, global client management, and a passion for wellness. You’ll need to align with European time zones and deliver regular client reporting to drive measurable

Formación

• Minimum 6-7 years in Customer Success with global clients.
• Excellent communication skills, especially interfacing with European clients.
• Good understanding of sports ecosystems and how to drive adoption of wellness apps.
• Flexibility to work in European time zones.
• Experience planning and implementing client outcomes and success metrics.
• Ability to manage multiple clients concurrently.
• Strong adherence to established processes and SOPs.
• Ability to promote wellness solutions across Living and Roundglass domains.

Responsabilidades

• Work closely with Lead Customer Success on onboarding plans for new clients.
• Plan and execute launch calendar, communication kit, and Living demos for onboarding impact.
• Develop monthly wellness theme-based engagement to sustain adoption and activity.
• Coordinate with client SPOCs to review progress and collect feedback.
• Provide monthly reports and client MIS for both clients and internal teams.

Conocimientos

Customer success experience

Excellent communication

Sports ecosystem knowledge

Flexible work hours

Planning & client outcomes

Multi-client management

Process adherence

Wellness solution propagation

Descripción del empleo

Position Title: Associate, Customer Success

Location: Mohali

Position Type: Regular, Full-Time

Who we are:

Roundglass is a wholistic wellbeing company working to empower healthier lives, stronger communities, and a more sustainable world. That “w” in “wholistic” i s there for a reason: We believe true wellbeing spans the whole human experience, from how we care for ourselves to our connections with others and the planet.

We're driven by a mission to make wellbeing accessible and actionable for everyone, everywhere. That mission shapes how we work and show up for each other. If you're committed to creating meaningful impact and want to help build a culture that reflects it, we'd love to meet you.

We bring that vision to life in different ways: through technology and personal wellbeing, sports and human performance, community development, environmental stewardship, and global dialogue.

Roundglass Living helps organizations everywhere support their people. The app delivers personalized wellbeing guidance rooted in science, with custom daily plans for goals like stressing less, sleeping better, and building habits that last.

Roundglass Foundation drives our development work in communities and ecosystems across India, from empowering rural villages to nurturing world-class athletes and documenting biodiversity.

About the role:

Associate, Customer Success will function as part of the Living B2B Customer Success team to ensure onboarding and engagement of corporate clients on Living.

The role holder will coordinate with internal stakeholder teams like Sales, Support, Product and Marketing and Wellbeing Centre experts to onboard new clients on Living as per established SOPs by team leadership and work towards achieving key metrics like B2B user adoption rate, user activity rate etc. Long-term client engagement and contract renewal would depend largely on the outcomes achieved by the Associate, Customer Success.

What you’ll do:

• Work closely with Lead Customer Success in new client onboarding plans
• Plan and implement launch calendar, launch communication kit, Living demo for users for maximum impact during onboarding
• Plan and implement monthly wellness theme-based engagement plans to achieve continuous rise in adoption rates and user activity
• Plan and connect with client SPOCs on a timely manner to review progress and gather feedback
• Provide reporting to both client and internal stakeholders at regular intervals like monthly reports, client MIS for team etc.

Skills & Qualifications:

• Customer Success Experience: A minimum of 6-7 years, someone who managed global clients.
• Exceptional Communication Skills: Since this position will primarily interface with European sports clients, excellent communication skills are prime.
• Sports Ecosystem Knowledge: A good understanding of the sports ecosystems will be beneficial. This role will focus on strategizing ways to drive adoption of the Living App through various channels within sports clubs / academies and other channels exposed by our global accounts.
• Flexible Work Hours: Should be available to work in European time zones.
• Good exposure to planning and implementing client outcome
• Ability to handle requests from multiple clients at any given time
• Strong understanding and adherence of established processes
• Ability to practice and propagate wellness solutions available on Living and other Roundglass domains

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people.

We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community, and we are always looking for people who share our passion.

To learn more, visit our Website, Facebook, Instagram and LinkedIn.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.