Customer Success Associate

Hrstop; Kolkata District; Remote; INR 400,000 - 640,000; Full time

Job summary

SuperProcure is seeking a Customer Success Associate to leverage AI for automating training and adoption of the SuperProcure software across existing customers. You will engage with clients to understand needs, support effective platform use, and ensure a smooth experience.

You’ll collaborate with internal teams to resolve queries, drive adoption, and help customers achieve maximum value from the product. The role blends client interaction with problem-solving at the intersection of business and

Qualifications

• Bachelor’s degree in Engineering, B.Sc., or related field.
• 2 years of experience in customer onboarding or support.
• Excellent verbal and written communication in English and local language.
• Proficient in MS-Excel and PowerPoint.
• Experience with software products or logistics solutions is a plus.

Responsibilities

• Drive adoption and retention for existing customers.
• Automate user training and queries using AI.
• Onboard customers via online meetings, calls, and emails.
• Ensure customers continue using the product and renew contracts.
• Monitor user adoption and generate actionable reports for growth.
• Configure user accounts per requirements.
• Contact customers to boost adoption as needed.
• Provide timely issue resolution and excellent support.

Skills

Communication skills

Verbal communication

MS Excel

PowerPoint

Education

Bachelor’s degree in Engineering/B.Sc. or related field

Job description

We are looking for a Customer Success Associate who will be responsible for using AI to automate - training & adoption of SuperProcure software across existing customers. This role offers a unique blend of client interaction, problem-solving, and technology, where you will work closely with customers to understand their needs, support them in using our platform effectively, and ensure a smooth overall experience. You will collaborate with internal teams to resolve queries, drive adoption, and help customers achieve maximum value from the product. This is an excellent opportunity for someone who enjoys working with people, has a problem-solving mindset, and is interested in building a career at the intersection of business, technology, and customer engagement.

Key Responsibility Areas

• Existing Customers: KPI linked to adoption and revenue retention.
• Automate user training and queries using AI.
• Handle customer training and onboarding through online meetings, calls, and emails.
• Existing Customers: Ensure existing customers continue using the product and retain their business with us.
• Monitoring user adoption, make reports, identify actionable items for driving growth.
• User account configuration in the system as per requirement.
• All Customers : Calling users to drive adoption wherever required.
• Ensure timely issue resolution and excellent customer support.

Requirements

• Bachelor’s degree in Engineering, B.Sc., or any relevant field.
• 2 years of experience in customer onboarding, support role or relevant fields.
• Must possess excellent verbal, written, and communication skills.(English + local language)
• Confident and crisp communication over calls presence.
• Should have basic knowledge of MS-Excel & PowerPoint.
• Experience in software product, logistics solutions will be an advantage.
• Ability to manage time effectively and multi-task without losing attention to detail.
• We look for people with Empathy, Passion, Persistence and Ability to learn new things.

Other Details

• No. of Openings : 2
• Location : Remote

About SuperProcure

SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse

customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions. Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, Tata Consumers, Dawaat, Shyam Steel, MP Birla Corporation, and many more.

SuperProcure is backed by IndiaMart, Caret Capital & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. More details about our journey can be found here

Life @ SuperProcure

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Team: SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.