Customer Success Manager – PAN India

ProcUrPal; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Performance-linked incentives

Career growth opportunities

Collaborative work culture

Job summary

A fast-scaling SaaS company is seeking a Customer Success Manager to lead customer engagement across India. Responsibilities include managing the customer lifecycle, ensuring product adoption, and driving measurable outcomes. The ideal candidate will have 2–5 years of experience, strong communication skills, and a customer-first mindset. This role offers competitive compensation and a hybrid work model.

Qualifications

• 2–5 years of experience in Customer Success or Account Management.
• Strong understanding of procurement processes.
• Proven track record in managing enterprise accounts.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to work in a fast‑paced, entrepreneurial environment with PAN India client exposure.
• Proactive mindset with a customer‑first approach and problem‑solving attitude.

Responsibilities

• Own and manage the customer lifecycle from onboarding to renewal.
• Conduct regular business reviews and training sessions.
• Collaborate with Product teams for continuous improvement.
• Collaborate with Product and Tech teams to relay customer feedback for continuous improvement.
• Identify upsell and cross‑sell opportunities and work with Sales teams to expand client engagement.
• Maintain strong relationships with key stakeholders, procurement heads, and CXOs.
• Ensure high NPS, renewal rates, and customer satisfaction scores.
• Prepare and present customer performance reports and ROI metrics.
• Act as the voice of the customer within ProcUrPal.

Skills

Customer Success Management

Account Management

Communication Skills

Stakeholder Management

Problem-Solving

Job description

Position: Customer Success Manager – PAN India

Location: Bengaluru (Hybrid) / PAN India | Open to Travel Across India

Company: ProcUrPal Private Limited

About ProcUrPal: ProcUrPal is an award-winning AI-powered eProcurement platform transforming the way enterprises and governments manage sourcing, negotiations, and supplier relationships. With a network of over 20 lakh suppliers, we enable organizations to drive cost efficiency, transparency, and speed through intelligent automation. As a fast-scaling SaaS company, we’re on a mission to simplify procurement and empower businesses with smarter, data‑driven decisions.

Role Overview

We’re looking for a Customer Success Manager (CSM) to lead customer engagement across India. The ideal candidate will act as the strategic bridge between our clients and internal teams — ensuring successful onboarding, adoption, retention, and growth of ProcUrPal’s solutions. You will be responsible for driving measurable outcomes for our clients, maximizing their ROI, and ensuring long‑term satisfaction through proactive support and relationship management.

Key Responsibilities

• Own and manage end‑to‑end customer lifecycle — from onboarding to renewal.
• Work closely with enterprise, government, and mid‑market customers to ensure product adoption and value realization.
• Conduct regular business reviews, training sessions, and adoption workshops.
• Collaborate with Product and Tech teams to relay customer feedback for continuous improvement.
• Identify upsell and cross‑sell opportunities and work with Sales teams to expand client engagement.
• Maintain strong relationships with key stakeholders, procurement heads, and CXOs.
• Ensure high NPS, renewal rates, and customer satisfaction scores.
• Prepare and present customer performance reports and ROI metrics.
• Act as the voice of the customer within ProcUrPal.

Qualifications & Experience

• 2–5 years of experience in Customer Success, Account Management, or Enterprise Relationship Management, preferably in SaaS / Procurement / ERP / Cloud domains.
• Strong understanding of procurement processes, RFPs, and vendor management workflows.
• Proven track record in managing enterprise accounts and delivering measurable outcomes.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to work in a fast‑paced, entrepreneurial environment with PAN India client exposure.
• Proactive mindset with a customer‑first approach and problem‑solving attitude.

What We Offer

• Opportunity to be part of a high‑growth, AI‑driven SaaS company.
• Work directly with industry leaders and decision‑makers across enterprise and government sectors.
• Competitive compensation, performance‑linked incentives, and rapid career growth.
• A collaborative and innovative work culture focused on impact and learning.

Interested?

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