Customer Success Associate

Cloud Counselage Pvt Ltd; Karnataka; On-site; INR 279,000 - 390,600; Full time

Job summary

A consumer finance company in India is seeking a Customer Success Associate to deliver exceptional support to clients. The ideal candidate will have 1-3 years of experience in customer support, excellent communication skills in English and Hindi, and the ability to collaborate across various platforms. This role involves handling customer queries, monitoring satisfaction, and improving service delivery. Successful candidates are expected to work well under pressure and thrive in a fast-paced environment.

Qualifications

• 1-3 years of experience in customer support in a startup environment.
• Fluency in English and Hindi.

Responsibilities

• Provide 5-star customer support across multiple channels.
• Understand product details to provide proper solutions.
• Collaborate with the sales team for customer issue resolution.

Skills

Communication skills

Analytical skills

Interpersonal skills

Supervisory skills

Ability to work under pressure

Tools

CRM tools

Job description

About the job Customer Success Associate

Our client is looking for a Customer Success Associate with 1-3 years of experience in customer support in a startup environment, who will be the face of the company and take care of the call support. They are someone who is excellent in communication, experienced in handling support across chat, social media, email and phone. They are someone who stays in Bangalore, currently serving notice period or willing to join within 30 days.

Job Responsibilities

• Provide 5‑star customer support to the users reaching out to Fello with queries and issues
• Understand ins and outs of the product, company and space Fello works in to provide appropriate clarifications and solutions
• Be responsible for providing support across WhatsApp, Facebook, Instagram, Twitter, chat, email and phone
• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
• Work on special short‑term projects to offer customized support for new products or products at end‑of‑life
• Monitor the customer satisfaction levels by reaching out to them on a daily basis and develop methods for increasing them
• Assist in creating ways for delivering excellent customer service to irate or problematic customers
• Provide prompt and fast resolution and make sure that the solution is given in time
• Participate in meetings and activities held to improve customer satisfaction and business performance
• Maintain and update customer documentation as needed
• Process and track customer claims to ensure claims are resolved timely
• Manage and handle financial operations of the company along with relevant finance heads

Mandatory Requirements

• Amazing communication skills with the ability to communicate in English and Hindi

Preferred Requirements

• Familiarity with CRM tools and systems

Qualities

• Ability to work under pressure
• Analytical Skills
• Interpersonal skills
• Communication Skills
• Supervisory Skills

Eligibility Criteria

• 1‑3 years of experience in customer support
• He/She should be under 30

About the Organisation

• Our client is a consumer finance company that makes investing simpler through gaming, activating idle savers and building healthier financial profiles. Started in November 2020, it has over 5 Lakh users engaging in a mix of several widely popular games and investing in interesting alternative investment assets such as Digital Gold and P2P Funds.