Enterprise Customer Success Manager (FDC)

Aviso AI

India

On-site

INR 1,500,000 - 2,000,000

Full time

14 days+

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Job summary

A leading AI-driven software company in India is seeking an Enterprise Customer Success Manager to drive revenue expansion and build deep customer relationships. The ideal candidate has 6-10 years of experience in customer-facing SaaS roles and a strong understanding of CRM technologies. This role offers an opportunity to operate closely with clients, ensuring their success while enhancing Aviso's impact in their revenue processes. Competitive compensation and growth opportunities included.

Qualifications

6-10 years of experience in a customer-facing role in SaaS.
Strong understanding of CRM and GTM technologies.
Consultative mindset with the ability to design scalable solutions.

Responsibilities

Drive revenue expansion by identifying opportunities and solving challenges.
Build relationships across customer functions to influence strategy.
Connect knowledge of CRM and AI ecosystems to propose solutions.

Skills

Customer Success

Solution Consulting

Strategic Account Management

CRM technologies

AI and Agent-based solutions

Excellent communication

Tools

Salesforce

HubSpot

Gong

Clari

Job description

Enterprise Customer Success Manager (FDC)

Direct message the job poster from Aviso AI

Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point tools.

With demonstrated results across Fortune 500 companies and industry leaders such as Honeywell, Lenovo, Netapp, Wiz, Armis, and RingCentral, Aviso works at the frontier of AI to help teams close more deals and drive more revenue. Our revenue grew 100% year-on-year, underscoring both the accelerating demand for our platform and the differentiated value we provide to enterprise customers.

Aviso AI has generated 350 billion insights, analyzed $400B in the pipeline, and helped customers win $1640B in deals. Using Aviso AI, sales teams close, on average 20% more deals with 98%+ accuracy, reduce sales cycles by 25%+, and cut spending on non-core CRM licenses by 30%.

Recognized by Gartner, Forrester, and G2 as one of the top revenue intelligence platforms. Featured in HBR, NYSE, and NASDAQ, driving the discussion on the impact of AI on sales. Aviso is backed by Storm Ventures, Scale Venture Partners, Shasta Ventures, and other leading Silicon Valley investors.

About the Role

At Aviso, we’re reimagining the future of Go-To-Market (GTM) with AI and Agents. Our Forward Deployed Consultants (Enterprise CSM) are at the heart of this transformation — the bridge between technology, strategy, and customer growth.

As an FDC, you are not a traditional CSM, implementer, or support specialist. You are a strategic consultant, value creator, and growth driver. You live within your customer’s world — understanding their people, processes, and technologies — and help them unlock exponential value with Aviso.

This role is built for those who can combine consultative sales, deep technical and GTM knowledge, and strategic relationship building to 3x account growth in 12–24 months.

What You’ll Do

Drive Strategic Growth: Own revenue expansion within existing accounts by identifying opportunities, solving GTM challenges, and delivering measurable ROI.
Act as a Trusted Advisor: Build deep relationships across customer functions — from Sales and RevOps to Marketing and Customer Success — to influence strategy and execution.
Consult with Insight: Understand and articulate how Aviso’s AI and Agent capabilities map to customer use cases across the GTM lifecycle.
Connect the Dots: Blend your knowledge of CRM, GTM, and AI ecosystems (e.g., Clari, Glean, Zapier, OpenAI, and others) to propose innovative solutions.
Multi-thread Engagements: Partner with executives, functional leaders, and operators to embed Aviso’s technology deeply within the customer organization.
Collaborate Cross-functionally: Work closely with internal teams (Implementation, Engineering, Enablement, and Support) to deliver value and outcomes.
Own Quota & Value: Be accountable for account growth and customer success metrics — driving both Aviso’s and customers’ revenue outcomes.

What We’re Looking For

6–10 years of experience in Customer Success, Solution Consulting, Strategic Account Management, or a similar customer-facing role in SaaS.
Strong understanding of CRM and GTM technologies (Salesforce, HubSpot, Outreach, Gong, Clari, etc.).
Exposure to or understanding of AI and Agent-based solutions and their applications in GTM workflows.
Consultative mindset with the ability to diagnose business challenges and design data-backed, scalable solutions.
Demonstrated ability to grow enterprise accounts, influence senior stakeholders, and navigate complex organizations.
Excellent communication, storytelling, and executive presence.
A self-starter who thrives in ambiguity and enjoys being “forward deployed” — close to customers, solving real business problems.

What “Forward Deployed” Means at Aviso

Being Forward Deployed means being embedded with our customers, close to their challenges, and focused on delivering impact from day one. Unlike traditional consulting or solutions engineering roles that operate at a distance, our Forward Deployed Solutions Consultants work side by side with customer teams — leading discovery, architecting solutions, and ensuring adoption.

They are both:

Technical → deeply skilled in CRM and the GTM tech stack.
Functional → experienced in GTM workflows, RevOps best practices, and the “why” behind revenue processes.

In short: You’re not just implementing technology — you’re reimagining how enterprise revenue teams grow.

Explore Aviso AI in Action

Explore how Aviso AI transforms enterprise sales with AI-powered revenue intelligence: