Customer Success Analyst

Krishna Jewellers Pearls and Gems Private Limited; Hyderabad; On-site; INR 480,000 - 640,000; Full time

Benefits offered by this job

Health insurance

Paid leaves

Daily snacks

Yearly bonus

Learning and development opportunities

Friendly and supportive work culture

Job summary

Krishna Jewellers Pearls and Gems Private Limited in Jubilee Hills, Hyderabad, is seeking a detail-oriented Customer Success Analyst to support high-volume customer engagement and data processing. The role involves outbound calls, analyzing customer interactions, and driving improvements in key metrics.

You will work with a trusted jewellery brand, focusing on FCR, AHT, SLA, CSAT and NPS, while maintaining service standards and collaborating with cross-functional teams.

Qualifications

• Graduate with 1–6 years outbound calling experience.
• Experience in outbound call centre operations preferred.
• Proficiency in at least two languages among Telugu, Hindi, and English preferred.
• Immediate joiners are preferred.
• Strong customer service and relationship-building abilities.
• Basic knowledge of CRM tools.

Responsibilities

• Make outbound calls and engage with customers.
• Engage with customers based on assigned segments.
• Ensure adherence to KPIs such as Handling Premier Customers Profiles, KYC updation, explaining schemes and offers, collecting referrals, inviting for a store visit, post-sales service calls.

Skills

Customer service

Relationship building

Voice modulation

Listening skills

Empathy

Multilingual communication

Education

Any Graduate

Tools

CRM tools

Job description

Location: Jubilee Hills, Hyderabad

Reporting To: Data Operations Manager

Why Join KJPGPL as a Customer Success Analyst?

• Day shift role for a better work-life balance
• Competitive compensation in the market
• Prime office location in Jubilee Hills, Hyderabad
• Strong career growth opportunities
• Positive and employee-friendly work culture
• Opportunity to work with a trusted and reputed jewellery brand

About the Role

We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.

The ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.

• Make effective and productive outbound calls
• Engage with customers based on assigned segments
• Ensure adherence toKPI’s such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.

2. Performance & Analysis

• Analyze call data and customer interactions to identify trends and areas for improvement
• Improve customer experience and retention through actionable insights
• Regularly update customer details and interaction notes
• Validate and maintain the customer database

Qualifications

• Any Graduate
• 1–6 years of outbound calling experience preferred
• Experience in outbound call centre operations will be preferred
• Proficiency in any two languages among Telugu, Hindi, and English preferred
• Immediate joiners are preferred
• Strong customer service and relationship-building abilities
• Basic knowledge of CRM tools
• Customer empathy and attention to detail
• Good voice modulation and listening skills
• Competitive salary with attractive incentives
• Paid leaves
• Daily snacks
• Yearly bonus
• Health insurance
• Learning and development opportunities
• Friendly and supportive work environment