Customer Services Specialist (Office Specialist 1)

State of Oregon; Salem; On-site; INR 3,799,000 - 4,887,000; Full time

Job summary

Oregon Department of State Lands is seeking a Customer Services Specialist (Office Specialist 1) to provide front desk reception and clerical support five days a week in Salem. The role is in-office, non-hybrid, with AFSCME representation and a starting salary range of $3,513–$4,519 per month.

You will handle visitor inquiries, process payments, manage mail, and support program areas with data entry and document preparation.

Qualifications

• Completion of Office Technology training or one year of general clerical experience.
• Experience with typing, word processing, or document generation is desirable.

Responsibilities

• Answer multiple phones.
• Greet and assist walk-in customers.
• Process payments.
• Schedule conference rooms.

Skills

Receptionist

Customer service

Data entry

Phone handling

Office administration

Education

Office technology training

General clerical experience

Tools

Microsoft Office

Job description

Initial Posting Date: 10/05/2026 Application Deadline: 10/18/2026 Agency: Department of State Lands Salary Range: $3,513 - $4,519 Position Type: Employee Position Title: Customer Services Specialist (Office Specialist 1) Job Description: Position Title: Customer Services Specialist (Office Specialist 1)

Are you ready to support a busy office with front‑desk reception and administrative tasks?

This is a non‑hybrid position and requires in‑office work at our Salem location five days a week.

The Department of State Lands manages the lands that help fund our public schools and protects the state’s waterways and wetlands for the many benefits they provide. Our stewardship ensures vital natural and financial resources contribute to a vibrant, healthy Oregon now and forever. The DSL team makes a difference for Oregonians every day. As our Customer Services Specialist, you will too.

In this role, you’ll be a member of the Support Services team, proving a vital role in department operations. The Administration Division is managed by a Deputy Director who leads, directs and controls the agency’s financial, administrative and support operations. Support Services (along with the Business Operations team) is responsible for the administrative functions of the agency, efficiently and effectively providing varied clerical support to all agency programs. This includes data entry, preparation of various documents, various record processing, records maintenance, responding to inquiries, filing, mail services, and front desk reception.

The primary purpose of this position is to provide front desk reception for the agency as well as a variety of clerical support for various program areas. This position is the initial point of contact for the agency.

This permanent position is represented by the American Federation of State, County, and Municipal Employees (AFSCME).

What’s in it for you?

• Utilize your organization and people skills to provide exceptional customer service.
• Receive 1‑on‑1 mentoring and support from natural resource experts.
• Join an organization with collaborative and engaged co‑workers who care about Oregon’s economy, environment, and communities, and their co‑workers.
• Gain full benefits with 95% to 99% of medical insurance premiums paid by the agency for full‑time employees, including mental health coverage.
• Accrue at 8 hours of sick leave and 8 hours of vacation leave per month, with your vacation leave accruals increasing every 5 years.
• Receive 11 paid holidays, 1 floating holiday, 3 personal business days and other employee benefits such as optional insurances and flexible spending plans.
• Automatically enroll into the Public Employees Retirement System (PERS) after 6 months of full‑time service.
• Earn the initial monthly salary range for this position starting at $3,513 - $4,519 for employees new to public service; current PERS employees start at $3,740 - $4,833.
• Salary offers are made with consideration of the candidate’s education and experience.
• Visit our Pay Equity and Classification and Compensation pages for more details.

What you will be doing:

• Answer multiple phones
• Greet and assist walk‑in customers
• Process payments
• Schedule conference rooms
• Route mail for all building tenants
• Maintain agency phone lists, coordinate inter‑agency mail
• Sort, open, date‑stamp, and route incoming mail
• Order and manage office supplies
• Prepare documents for scanning

Working Conditions

This is a non‑Hybrid position requiring in office work 5 days a week. The role involves regular computer use, including viewing a monitor and sitting for extended periods of time to complete daily tasks. The position may operate in a fast‑paced environment with multiple, competing demands and requires the ability to manage several tasks at once, sometimes under the pressure of high‑priority deadlines. The employee may experience occasional exposure to hostile or upset individuals while performing customer service or program support duties. The role requires lifting and carrying items up to 20 pounds, such as office files, boxes, or program materials, as part of routine work activities.

MINIMUM QUALIFICATIONS

• Completion of courses or training in Office Technology; OR One year of general clerical experience which included typing, word processing, or other generation of documents; OR An equivalent combination of training and experience.

Desired Attributes

• Experience working as a receptionist in a natural resource environment
• Experience answering a multi‑line phone
• Experience in processing mail for multiple departments/agencies
• Experience inventorying/ordering office supplies
• Excellent customer service skills; internal and external
• Highly detailed oriented
• Experience with data entry
• Able to operate standard office equipment; scanners, copiers, printers and fax
• Multitasker (able to switch gears quickly)
• Proficiency in reading, writing, and translating Spanish. (This position is a Bilingual Spanish Preferred NOT REQUIRED. If you are bilingual in Spanish language skills, you will receive a 5% bilingual differential pay)

The Oregon Department of State Lands is committed to seeking and sustaining a culturally, racially, ethnically, and linguistically diverse working environment.

The Department hires staff interested in supporting environmental justice by including communities traditionally underrepresented in public processes.

We encourage members of these communities to apply, even if they do not meet 100% of the desired attributes.

The Oregon Department of State Lands understands that an authentic focus on equity, diversity, and inclusion in the workplace will in turn create a workforce aligned to meet the challenge of serving all Oregonians.

Applicants that meet the minimum qualifications and most closely match the desired attributes will be invited for an interview.

The successful candidate will be subject to a Criminal History check.

Employment Preference: Veterans’ and Oregon National Guard preference

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

Additional Information

This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. This recruitment may be used to fill future positions.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.

If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact [e-mail] and please be sure to include the job requisition number.

For more information about applying for positions with the State of Oregon via Workday, you may visit the Oregon job opportunities website at: www.oregon.gov/jobs

The state of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. After you apply, you may be asked to provide additional optional information. Please check your Workday account for any pending tasks under your “My Applications” section. Be sure to monitor both your email and your Workday account for updates related to this recruitment.

As an employer, DSL complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here.

Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I‑9 documentation and confirm authorization to work in the United States.

For questions about the job duties or application process, please contact [e-mail] or call 971-600-5831 to speak to our recruitment team.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce.

If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background.

If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”