Customer Services - KYC Process

Paytm; Bengaluru, Dadri; On-site; INR 400,000 - 800,000; Full time

Job summary

Paytm is looking for a Virtual Relationship Manager in Bengaluru to build and maintain strong relationships with large business clients. This role involves managing accounts and driving business growth through strategic interactions.

The ideal candidate should possess strong communication skills, experience in account management or sales, and the ability to lead cross-functional teams. A bachelor's degree is required, with domain-specific expertise being an advantage.

This position also requires proficiency in CRM tools, data-driven techniques, and problem-solving skills.

Qualifications

• Bachelors degree; domain-specific expertise is an advantage.
• Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.

Responsibilities

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business.
• Lead cross-functional teams to deliver customized solutions.

Skills

Strong communication and interpersonal skills

Proficiency in CRM tools

Problem-solving skills

Account management experience

Education

Bachelors degree

Tools

CRM systems

MS Office

Virtual platforms

Job description

Role & responsibilities

A Virtual Relationship Manager is responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of sales, customer success, and stakeholder management for enterprise-level clients.

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business and engage merchants effectively.
• Understand clients business needs and act as the main point of contact for escalations and problem resolution.
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
• Collaborate with sales, technical, and merchant service teams to optimize client experience.
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
• Advocate for clients internally, communicating feedback to improve products or services.

Preferred candidate profile

• Bachelors degree; domain-specific expertise is an advantage.
• Strong communication and interpersonal skills for remote engagement.
• Provide merchant support by outbound/inbound call and email.
• Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.
• Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.
• Proficiency in CRM systems and data-driven account management techniques.
• Problem-solving skills and the ability to deliver out-of-the-box solutions to complex business issues.
• Should be willing to work in rotational day shifts with rotational weekly off.

Compensation

Compensation: If you are the right fit, we believe in creating wealth for you.

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it.

India's largest digital lending story is brewing here. It’s your opportunity to be a part of the story!