Claims Associate Representative

The Cigna Group; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A healthcare company in Bengaluru is seeking a Claims Associate Representative to process and complete customer claims effectively. The ideal candidate will have a Bachelor’s degree in relevant fields and excellent communication skills. Responsibilities include working in a fast-paced environment resolving claims issues while ensuring accuracy and maintaining performance metrics. This role offers a supportive team environment with growth opportunities in the insurance claims field.

Qualifications

• Fresh graduate to 1 year of experience in healthcare or US healthcare insurance claims preferred.
• Excellent analytical skills and attention to detail.

Responsibilities

• Process and complete customer and provider submitted claims.
• Resolve issues quickly and accurately while maintaining productivity.
• Act as a Subject Matter Expert on claims processes.

Skills

Performance metrics management

Computer skills

Microsoft Excel

Microsoft Outlook

Written communication

Oral communication

Education

Bachelor’s Degree in Life Science, Pharmacy, Medical Science, Paramedical Science or Nursing

Job description

Join to apply for the Claims Associate Representative role at The Cigna Group.

Job Description

Have a passion for solving problems? Dedicated to improving the customer experience? Love digging in to research and analyse complex issues? The Claims Associate Representative’s primary responsibility is to process and complete customer and provider submitted claims. Deliver basic technical, administrative, or operative claims tasks and perform claims duties under direct instructions and close supervision.

Job Responsibilities

• Work in a production environment, where success is measured by the speed and accuracy of your work. It’s critical to resolve issues quickly, but also to avoid making the problem worse by committing another mistake. Success in this role will be built on a balance between productivity and attention to detail. We will approach a complaint as an opportunity to please a dissatisfied customer by providing an effective, complete and speedy resolution.
• Rely on a well‑developed set of functional and technical claim skills developed over years of claim experience. You’ll work shoulder‑to‑shoulder with a team of highly trained, highly experienced claim analysts with a diverse skill set, ready to solve any problem presented by the Cigna Global customer base. Training will seek to add skills related to problem solving, effective communication, in‑depth research, root cause detection, data analysis and more.
• Be a Subject Matter Expert in your field. We need people who know the Cigna Global claim world intimately, and who have a deep knowledge of the systems, tools and processes used throughout the department.

Qualifications

• Bachelor’s Degree in Life Science, Pharmacy, Medical Science, Paramedical Science or Nursing.
• Fresh graduate to 1 year of experience in prior health‑care or processing of US healthcare insurance claims is an added advantage.

Skills Required

• Demonstrated ability to consistently meet and exceed performance metrics such as productivity and quality.
• Adept computer skills, with experience navigating multiple systems to complete a single task.
• Intermediate to advanced skills using Microsoft Office products, specifically Excel and Outlook.
• Excellent written and oral communication skills.

Job Location

Bengaluru, India (Work from office)

Work Shift

17:00 to 02:00 IST (core US shift)

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health‑care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.