Customer Service Specialist

Talent Acquaintance; Lucknow; Sur place; INR 268 000 - 469 000; Plein temps

Résumé du poste

Talent Acquaintance in Lucknow is seeking a customer support executive to handle inquiries, provide timely information about products and services, and ensure courteous service.

You will build strong relationships with customers to ensure long-term satisfaction, collaborate with internal teams to resolve complex issues, and contribute to process improvements while maintaining deep product knowledge.

Join a fast-paced team and help deliver excellent customer experiences.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software applications.
• Adaptable to changing priorities and situations.
• Demonstrates attention to detail and strong organizational skills.

Responsabilités

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to support customers effectively.

Connaissances

Communication

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Attention to detail

Outils

Software skills

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.