Customer Service Specialist

NLB Services; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

NLB Services is looking for experienced Customer Support Professionals in Dadri to manage customer email communications through secure banking channels. Candidates will engage in account maintenance and various customer servicing requests.

The role requires handling requests related to Tax, Escrow, and Insurance services. Strong written communication and customer service orientation are essential for success in this position.

Qualifications

• Excellent written communication and email drafting skills.
• Prior experience handling email-based customer support processes.
• Experience in Mortgage, Insurance, Banking, or Financial Services domains is preferred.
• Strong attention to detail and customer service orientation.
• Ability to work effectively in a fast-paced operational environment.

Responsibilities

• Respond to customer queries received via secured banking email channels.
• Handle account maintenance requests, including address changes and profile updates.
• Provide support for Mortgage and insurance-related inquiries.
• Ensure accurate and timely resolution of customer requests.
• Adhere to banking compliance, security, and operational guidelines.

Skills

Written communication

Email drafting

Customer service orientation

Attention to detail

Job description

The ideal candidate have done email support under US Banking or insurance process and proactively solving issues.

Job Title

• 8 Analyst / Senior Analyst positions (Experienced Candidates)
• 1 Team Lead (TD) position
• 1 Assistant Manager / Deputy Manager (AM/DM) position

Job Overview

We are looking for experienced Customer Support Professionals to manage customer email communications through secure messaging channels within banks' web banking platforms. The role also involves account maintenance activities such as address updates and other customer servicing requests.

The selected candidates will support functions related to Tax, Escrow, Mortgage, Mortgage Insurance, Hazard Insurance, and Flood Insurance services.

Key Responsibilities

• Respond to customer queries received via secured banking email channels.
• Handle account maintenance requests, including address changes and profile updates.
• Provide support for Mortgage, Tax, Escrow, Mortgage Insurance, Hazard Insurance, and Flood Insurance-related inquiries.
• Ensure accurate and timely resolution of customer requests while maintaining service quality standards.
• Adhere to banking compliance, security, and operational guidelines.

Required Skills & Experience

• Excellent written communication and email drafting skills.
• Prior experience handling email-based customer support processes.
• Experience in Mortgage, Insurance, Banking, or Financial Services domains is preferred.
• Strong attention to detail and customer service orientation.
• Ability to work effectively in a fast-paced operational environment.

Key Information

• Location: Noida, Sector 63 (Work From Office)
• Shift: 24x7 Rotational Shifts (US Hours)
• Weekly Offs: 2 Rotational Split Offs
• Joining: Immediate Joiners Preferred
• Note - If u have left the job and can join us immediately only than apply.