Customer Service Sales Specialist

Omniactive Health Technologies; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Omniactive Health Technologies in Navi Mumbai seeks a Customer Service & Sales Support professional to handle US-bound orders and customer inquiries. You will process sales orders in SAP, coordinate with internal teams, and ensure timely delivery and documentation.

The role emphasizes strong communication, accuracy in order processing, and maintaining relationships with key customers while supporting monthly reports and invoicing activities.

Qualifications

• Experience providing customer service and sales support for US customers.
• Proficiency in SAP order entry, invoicing and shipment documentation.
• Strong communication and documentation skills.

Responsibilities

• Maintain regular contact with key stakeholders at the customer end.
• Enter and acknowledge customer sales orders in SAP and provide tentative ship dates.
• Coordinate with internal teams to mobilize resources for timely delivery.
• Ensure timely delivery and dispatch of products and samples.
• Prepare sales order shipment and ingredient documentation.
• Communicate with sales reps and customers on order issues.
• Set up new customers in SAP via CRM and update customer master records.
• Provide proforma invoices for prepay customers and manage credit holds with finance.
• Support monthly accounts payable provisioning and weekly open orders reports.
• Back up for EU/AMEA region as needed.

Skills

Customer service

Sales support

Order processing

Documentation

Communication

Stakeholder management

Tools

SAP

CRM systems

Job description

Job Purpose and Scope:

Role:

Customer Service & Sales Support - US

Functional Reporting:

Sales

Function:

Customer Service

Accountability:

• Customer Satisfaction
• Timely processing of customer orders
• Timely delivery of support
• SLAs around documentation, follow-ups, etc.
• SLAs for returns and samples
• Strong customer feedback on timely servicing
• Inventory reconciliation

Key Accountabilities

Functional

• Maintain regular contact/follow-ups with key stakeholder at the customer end
• Develop connections with relevant internal teams to mobilize resources and obtain information promptly in order to provide differentiated service experience.
• Receive, enter & acknowledge customer sales orders in SAP and provide tentative ship dates based on stock position; allocation inventory based on customer requirements such as batch sizes and shelf-life
• Ensure timely delivery of products to customers
• Ensure samples are arranged and dispatched to the customer on a timely basis
• Prepare and provide sales order shipment documentation and ingredient technical documentation
• Coordination with customers on special documentation requirements
• Communication with sales reps & customers on all sales order related issues
• Set up new customers in SAP via CRM Handling customer master updates via CRM (Cases for QA + quotations for regular supplies)
• Ensure complete and comprehensive documentation of all customer related records
• Provide Proforma invoices for prepay customers & manage accounts on credit hold with finance team for release
• Maintain, track & raise request for bonus/rebate & discounts.
• Support with monthly reports on accounts payable provisioning and weekly report for open orders
• Ensure prompt follow up for customer payments / documentation
• Support in the preparation of the monthly/ weekly dispatch plans & ensure adherence
• Ensure dispatch & Shipment Monitoring until delivery track and scan completed order packs
• Ensure data entry and detailed filing of all documents received
• Back up support for team members for EU/AMEA Region